The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
We want to fill this Systems Engineer position for IKEA SEA, you will drive and support our Business Applications operations and projects including Navision Dynamics, LS Retail, E-Commerce and other business systems (CRM).
You are to plan, deploy and support scalable, stable, compliant and cost-effective IT applications to enable business growth and support existing business operations. The focus of the assignment comprises of:
Provide LEVEL 2 support and service desk to business IT Navision Dynamics and CRM systems.
Daily Housekeeping of ERP and CRM system backend and jobs.
Support Audit activities of ERP systems.
Release Management/Version Control: Plan and support required Users Acceptance Tests (UAT) to pre-defined requirements and test cases
Provide support with application vendors and coordinate technical meetings with operations and business team stakeholders.
Responsible to setup and handover applications to business end users following IKEA SEA standards, guidelines and checklists.
Coordinate and conduct training for local IT operations team and key business superusers during business project implementation and go-live activities.
Creates and maintains application system technical documentation and training materials.
This position requires you to be someone who is highly committed with a strong drive, service orientation, and problem solving mindset. You enjoy working flexible hours and do not mind an occasional step outside your job scope.
In addition to a tertiary qualification (related IT field), you are well-versed in Microsoft database and ERP applications with at least 3-5 years working experience in supporting applications. Knowledge of Retail IT technologies incl. Navision Dynamics, LS Retail POS, MS SQL , Point of Sales or Accounting, Warehousing, Ecommerce would be of considerable benefit.