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Ecommerce Operations Specialist (2 Years Contract)

Petaling Jaya, Selangor eCommerce Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job description

About the job

 For the Ecommerce team, we are looking for a proactive enthusiast who can help us in establishing E-Commerce in a new country and securing the IKEA Brand and our overall vision of “creating a better everyday life for the many people”, by contributing their digital editing expertise to secure an enhanced customer experience online. 

Your assignment

  • You are responsible for order management, tracking and reporting of operational performance of E-Commerce.
  • You are responsible for maintaining freight parameters in the store and online; securing freight income at the appropriate level; co-ordinating freight tests; and analysing the commercial effects of any changes.
  • You will actively support the store and warehouse in the order picking process, with your in-depth knowledge of the E-Commerce order flow.
  • You will actively participate in process improvement workshops and will work closely together with the E-Commerce Process Specialist and E-Commerce Business Developer in delivering improvements to the processes.
  • The position will be based in Mutiara Damansara, Petaling Jaya Selangor.


Your profile

  • You are an expert in E-Commerce operations/ order management, both internal and external.
  • You have an in-depth working knowledge of customer order systems for retail, distribution and transport.
  • You are independent in executing your work; a good communicator to stakeholders within and outside the office.

More Information

Please apply by 31 March 2019.