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Customer Relations Officer (Full Time)

Petaling Jaya, Selangor Customer Relations Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:   • ensuring our department is fast and efficient for our customers, and cost-effective for the IKEA store.  • ensuring that customers’ issues are handled efficiently and with empathy.  • actively working towards fulfilling the four tasks of the store.

Your assignment 

  • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.  
  • My priority is to ensure my workspace is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed. 
  •  I have the knowledge, confidence, and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.  
  • I have the knowledge, confidence, and desire to make the buying process as easy as possible for our customers.  
  • I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.  
  • I am empowered to solve customer complaints within my level of authorization. I recognize when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer. 
  •  I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. 
  • ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers’.  understanding the importance of accurate stock inventory and how my own actions impact on this.  understanding the IKEA Concept, global solutions, tools, and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimize our customers’ shopping experience.  contributing to my department’s action plan and taking ownership for my part in its delivery.  
  • listening to feedback from customers when it is given and passing this on to my manager.  
  • working with my manager to identify solutions to customer issues. 

Qualification

Your profile

  • Good communication and interpersonal skills.  
  • Ability to find solutions for customer and operational issues.   
  • Good attention to details by being persistent, structured and accurate



More Information

   Please apply by 19 September 2019 via recruit.my@ikano.asia or IKEA Career Website.