The IKEA vision is "to create a better everyday life for the many people". We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.
We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region, such as the Philippines.
We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
Visit www.ikea.ph to find out more about us at IKEA Philippines.
About the job
Reporting to the Customer Relations Manager, this ASSISTANT MANAGER role is responsible for a team of cashiers with the Check out Team Leaders to enable an easy buying experience for all customers throughout the entire payment process. This includes securing a fast, easy and customer-friendly check out, securing a cost-effective payment process, and ensuring payments are handled in a reliable, efficient and secure way.
Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Maintain relations with external and internal partners, e.g. cash in transit company.
Support proactively with customer insights for business and functional improvements.
Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements
You have a strong interest in home furnishings;
You have at least 3 years relevant experience of working in a leadership role managing a large team in a fast-paced retail environment;
You are customer-service focused, with ability to find solutions for customers and operational issues;
You have good communication and interpersonal skills, able to lead, influence and collaborate with others;
You are a good problem-solver with strong analytical and numerical skills;
You are a quick learner who can adapt to changing demands easily;
You have the energy and drive to deliver even in stressful situations.
This role requires flexibility in work hours, depending on store operational requirements.
Temporary work location will be at the 17th Floor, No. 8 Rockwell Building, Hidalgo Drive, Makati City.