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Sales Team Lead- Showroom -Salaried

Ottawa, Ontario Sales & Commercial Full Time

Job description

WHO YOU ARE

Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations. You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available). Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan. You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team. You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition.

YOUR RESPONSIBILITIES

A person with the potential to become a shopkeeper. Ability to make things happen by championing flexibility, speed and simplicity. A considered decision-maker. Ability to take responsibility and delegate when necessary. Proactively engage the customer in Kitchens and Bath department in order to provide in depth product knowledge and service. Refers customers to the specialized selling teams as appropriate to build long term trust. Offers IKEA Family, credit card, and other services to visitors to build loyalty and customer relationships A good communicator who speaks to co-workers and customers in a friendly and engaged manner. To work proactively across functions and support potential improvements regarding the quality associated with IKEA products. To contribute to the KPIs and goals defined in the store business and action plan.

OUR TEAM WITHIN IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!