Good at active selling.
Good at creating satisfied customers.
Confident in approaching and talking to people in a
polite and friendly manner.
Enthusiastic and able to work with others in a team.
Ability to organise your own work and make efficient
use of your time.
Ability to work with a high sense of urgency.
The right attitude and behaviour to sell actively and
help customers to buy.
Understanding of customer behaviour.
Understanding and active use of the Selling the IKEA
Knowledge of the IKEA product range, including service
Basic range presentation know-how.
Sales location management/sales space capacity.
You actively approach customers who you see require additional help. You identify their needs by asking the right
questions and advise them on the best solutions for their homes in order to exceed their expectations.
You understand how to use the different IKEA sales and communication channels and know-how for the different
customers you meet.
You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic
merchandising standards are in place at all times to give customers a positive shopping experience.
You convey passion about IKEA products and actively learn about their features and benefits, and you share this
knowledge with customers and colleagues.
You understand the store and department action plans. You take responsibility for your department goals and
know how you contribute.
You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
You lead and/or support the implementation of planned commercial activities involving your department
throughout the store.
You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the topselling
and prioritized products (e.g. overstock/övertag).
You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales
location management) to secure high stock availability.
You are familiar with the IKEA social and environmental commitments and know how you can contribute to
TOGETHER AS A TEAM
Optimise the IKEA shopping experience in your shop to
secure satisfied customers and increase sales.
Maximise sales in your area of responsibility using
knowledge of your particular product range, your topsellers,
3 Aces and 1 King and the local market and
customers. You use IKEA tools and the experience and
expertise of your colleagues. You support the efficient
working of the IKEA mechanical sales system to ensure
the continued success of the IKEA Concept.
You contribute to fulfilling the four tasks of the IKEA
• to act as a highly efficient, and staffed sales
• to show home furnishing solutions full of inspiring
home furnishing ideas
• to serve as a well-qualified home furnishing specialist
• to provide a day out for the whole family.