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Returns & Exchanges 12- 20 hours/week

Ottawa, Ontario Customer Relations Part Time

Job description

WHO YOU ARE

Self-reliant and motivated with a proven ability to work as part of a larger team Ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available Experience of working in a multi-tasking environment Experience of working with other functions Experience of actively meeting customer needs through understanding customers in a service industry Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver Confident decision-maker with common sense and attention to detail Proactive and courteous customer approach Good communication skills Willingness to share your knowledge and learning Problem-solving skills Computer aptitude Ability to lift 50 lbs. (25 kg) and operate a pallet jack

YOUR RESPONSIBILITIES

Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy. Efficiently identify and label all returned products and place them in the confirmation room in a timely manner. Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards. Ensure that returns/exchanges are done accurately and in a timely manner Adhere to inventory control procedures Follow all IKEA cashier balancing policies and procedures Fill spare parts requests Communicate the IKEA returns policy to other co-workers and customers Resolve and follow-up on customer issues that extend beyond the immediate transactions Communicate to managers customer issues/concerns about our Returns policy Use available resources to educate yourself on product features Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers Assume responsibility for other tasks and projects as they occur

TOGETHER AS A TEAM

We see ourselves as influencers – we steer the IKEA business by finding the truth behind the figures. Together we secure compliance with local and international laws and reporting standards; we assure that accounting processes are efficient and that tax compliance meets business needs. We’re a diverse group of people driven by providing reliable financial data to a wide variety of stakeholders. At the end of the day, that’s one of the foundations to make IKEA even better!