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Full Serve Hand Out Co-worker- PT (12-20 hrs/week)

Ottawa, Ontario Customer Relations Part Time

Job description


Provide a positive customer service experience in the Returns Department to strengthen IKEA’s position as the best home furnishing store

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Your Goals:
  • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
  • Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy.
  • Thank the customer, offer a friendly closing and invite them back.
  • Efficiently identify and label all returned products and place them in the confirmation room in a timely manner.
  • Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards.
  • Ensure that returns/exchanges are done accurately and in a timely manner 
  • Adhere to inventory control procedures 
  • Follow all IKEA cashier balancing policies and procedures
  • Fill spare parts requests 
  • Assemble furniture when required to determine quality/usage issues
  • Communicate the IKEA returns policy to other co-workers and customers
  • Resolve and follow-up on customer issues that extend beyond the immediate transactions
  • Communicate to managers customer issues/concerns about our Returns policy
  • Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur

You Have:
  •  Proactive and courteous customer approach
  •  Good communication skills
  •  Willingness to share your knowledge and learning
  •  Problem-solving skills  Interest in home furnishings
  •  Computer aptitude
  •  Ability to lift 50 lbs. (25 kg) and operate a pallet jack
  • Bilingualism is an asset