Provide a positive customer service experience in the Returns Department to strengthen IKEA’s position as the best home furnishing store
GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy.
Thank the customer, offer a friendly closing and invite them back.
Efficiently identify and label all returned products and place them in the confirmation room in a timely manner.
Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards.
Ensure that returns/exchanges are done accurately and in a timely manner
Adhere to inventory control procedures
Follow all IKEA cashier balancing policies and procedures
Fill spare parts requests
Assemble furniture when required to determine quality/usage issues
Communicate the IKEA returns policy to other co-workers and customers
Resolve and follow-up on customer issues that extend beyond the immediate transactions
Communicate to managers customer issues/concerns about our Returns policy
Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills
Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
Assume responsibility for other tasks and projects as they occur
Proactive and courteous customer approach
Good communication skills
Willingness to share your knowledge and learning
Problem-solving skills Interest in home furnishings
Ability to lift 50 lbs. (25 kg) and operate a pallet jack