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Checkouts Team Support

Ottawa, Ontario Customer Relations Part Time

Job description

WHO YOU ARE

Proactive and courteous customer approach. Good communication skills. Willingness to share your knowledge and learning. Mathematical skills. Business-minded. A passion for selling services, reaching your goals and getting the best for IKEA customers. The IKEA values accurately reflect your own values. Enjoy working in a fast-paced and future-oriented environment. Interest in home furnishings. Computer aptitude. Experience of working in a customer- and commercial-oriented business. Open to change/highly flexible. Ability to work together in a team. Ability to make quick decisions and take personal initiatives (often with a high sense of urgency). Ability to prioritize and organize your own work to make efficient use of the time available. Ability to communicate in English/French would be considered an asset.

Ensure a positive shopping experience by greeting each customer with a smile & eye contact & acknowledging the next customer in line. Follow the 8 Steps to a “Friendly Impression at Check Outs” as per the Check-Out Services the IKEA Way manual. Process all transactions in an efficient and accurate manner following all IKEA Risk Manual policies and procedures. Follow the Checkout Services Queuing policy, calling for assistance when you have more than 4 customers in your line. Maintain Basic Actions at the Checkouts with bags & wrapping paper available and always operating at IKEA Commercial Review standards. Provide visitors with a positive shopping experience by ensuring customer convenience standards are met or exceeded. Process sales transactions accurately and efficiently. Adhere to inventory control procedures and security policies. Reconcile cash drawer while maintaining proper audit trail. Maintain Basic Actions. Use available resources to educate yourself on product features, services and customer interaction skills. Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers. Supporting your team with day to day activities. Assume responsibility for other tasks and projects as they occur.

TOGETHER AS A TEAM

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.