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Returns & Exchanges Co-worker

North York, Ontario Customer Relations Part Time

Job description


• You are passionate about IKEA’s culture and values • You have an interest in home furnishing and creating a better everyday life for the many • You enjoy working in a fast pace and future oriented environment • You have great communication skills both verbally and written • You love working in a team setting • You have great problem-solving skills • You love customers and are confident in approaching them in a polite and friendly manner. • You have experience within sales or customer service. • Good communication skills • Willingness to share your knowledge and learning • You have knowledge • Ability to lift 50 lbs. (25 kg) and operate a pallet jack


Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy. • Thank the customer, offer a friendly closing and invite them back. • Efficiently identify and label all returned products and place them in the confirmation room in a timely manner. • Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards. • Ensure that returns/exchanges are done accurately and in a timely manner • Adhere to inventory control procedures • Follow all IKEA cashier balancing policies and procedures • Fill spare parts requests • Assemble furniture when required to determine quality/usage issues • Communicate the IKEA returns policy to other co-workers and customers • Resolve and follow-up on customer issues that extend beyond the immediate transactions • Communicate to managers customer issues/concerns about our Returns policy • Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers • Assume responsibility for other tasks and projects as they occur


• The successful candidate will we guaranteed between 12-20 hours per week. • The successful candidate should be able to work varying shifts • The successful candidate needs to have open availability on Saturday and Sunday as well as be available 2 days a week during the week.