PURPOSE OF FUNCTION
PURPOSE OF JOB
How the function contributes to the business of IKEA
How the job contributes to the purpose of the function
Facility Management (FM) combines people, processes and technology to maintain sites and buildings, and provide services to the IKEA business throughout the building lifecycle.
At site level, this means managing and maintaining a healthy, safe and suitable work environment for a good business performance and supporting a sustainable business development at the lowest possible long term cost.
Secure the delivery, on a day to day basis, of the agreed and site-based FM services to ensure a sustainable, safe, clean and functional environment for co-workers, visitors and customers. FM services include both hard FM services (e.g. technical maintenance) as well as soft FM services (e.g. cleaning, waste management, pest control, snow removal, building and retail equipment maintenance as well as energy, emissions and water management).
Maintain and service the building and site according to a common standard in order to promote and protect the IKEA brand and to ensure IKEA’s position as the best home furnishing retailer in the local market.
Job specific key tasks and responsibilities
SCOPE OF WORK
? Be service minded and secure, on a day-to-day basis and in strict adherence with all applicable local regulations and IKEA Group mandatories, the delivery of agreed site FM services.
? Collect requirements for the FM services together with internal customers/stakeholders. Based on these requirements, set clear goals for your team, to support the achievement of the agreed goals.
? Proactively produce and share periodic reports on performance (both financial and non-financial) of FM services against the agreed goals. Adapt and take action accordingly and where necessary. Represent the site in the annual Facility Review.
? Lead, manage and empower your team by delegating responsibility to help them grow, according to their individual ability and need. Reward good performance and take action to improve poor performance.
? Create an environment of trust by encouraging open, constructive, honest, two-way feedback with your team, matrix partners, and other colleagues.
? Take responsibility for recruitment and succession in your team, through IKEA values by identifying what skills are needed now and in the future to achieve the objectives of their role. Identify the motivations and capabilities that will compliment your existing team.
Take responsibility for your own development and the development of your team, to reflect business needs as well as personal development needs.
? Actively promote the IKEA social and environmental commitment and work with your team to understand how, together, we can contribute to sustainability.
? Tender and manage external service providers to fulfil the requirements of the internal customers/stakeholders.
? Evaluate periodically the service providers’ performance against contract terms and conditions in close collaboration with your manager and matrix partner, and according to the directives set on country level.
? Take the lead in creating the annual FM budget, based on an FM 5 year rolling plan, the annual FM plan, the business needs and results of the annual Facility Review.
? Be cost-conscious and actively manage the FM spend to ensure that all FM services are delivered and all aspects of the site and building are maintained according to the agreed standards, and within agreed budget and timeframes. Use good examples and encourage your team and colleagues to discover more effective ways of working.