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Recovery Team Leader

Mumbai, Maharashtra Sales & Commercial Full Time

Job description

WHAT YOU'LL NEED TO HAVE

Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the recovery and quality processes. Ability to relate the work of the Recovery department to quality and sustainability. Good operational understanding and logical thinking. Good communication, interpersonal and influencing skills Ability to lead business through people by demonstrating high leadership capabilities. Solid experience of business processes and working methods within IKEA retailing. Ability to drive the business with a strong will. Experience of leading and developing people. Self-reliant with a proven ability to work as part of a team as well as independently. Ability to understand and communicate in English. Ability to solve problems or find new ways of working by identifying solution sources and/or ideas. A knowledge of how to optimise recovery revenue. An understanding for how recovery and quality contributes effectively to the bottom line. Knowledge of the processes and administrative routines for recovery and quality, and how transfer types affect the key performance indicators (KPIs) related to the Recovery department. An understanding of change management and process improvements. Good understanding of merchandising techniques and how to create a commercially attractive As-Is area. Understanding of the stores Commercial Calendar and how it affects the flow into recovery

WHAT YOU'LL BE DOING DAY TO DAY

Co-operate across functions to ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability and quality. Identify and develop needs, potential growth and improvements for efficient ways of working through co- operation within the store. Contribute to the business plan within the store by delivering the department action plan. Set goals, measurements and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines, and find the best working methods for preventing costs and optimising revenue while keeping the bottom-line profit in mind. Implement and continuously ensure optimal usage of common working methods, processes and tools related to the Recovery process. Stay aware of daily needs and challenges through interactions with dependent functions, the Business Navigation & Operations Manager and the national recovery and quality matrix. Secure sustainable ways of working throughout the whole recovery process Identify and develop the many talents within the Recovery department to secure succession planning. Contribute in the national recovery and quality matrix to enable knowledge and competence sharing between stores.

ABOUT THIS WORK AREA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life! We contribute to the growth and long-term profitability of the IKEA store through systems and methods for lowering costs, increasing quality perception, handling quality matters and maximizing profit. This is done by: - Driving co-operation across functions and focusing on damages, sales errors and quality problems, thereby preventing costs to occur in the first place. - Utilizing the right methods for optimizing the revenue from IKEA products that would otherwise not be possible to sell. - Contribute to the IKEA sustainability goals by giving products a second chance, or through sustainable divestment of products where this is not possible.