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Key Account Manager

Mumbai, Maharashtra - Explore location Business Development Full Time

Job description

What you'll need to have

CAPABILITIES:
•Have a flexible and hands-on account management approach to responsibilities as well as the ability to meet set deadlines and individual commercial goals.
•Analyze the long-term functional needs of the client (provide appropriate answers).
•Possess a true strategic sense (ability to understand the client's environment, its issues and priorities).
•Ability to negotiate (argue, detect and respond to objections, conclude), conduct discussions (not negotiate).
•Communicate / present with conviction. Confident in active selling and direct customer interaction.
•Ability to combine commercial and visual skills to present solutions that exceed customer expectations.
•Ability to work together within a team and between functions.
•Confident in approaching and communicating clearly with customers and coworkers in various situations.
LEADERSHIP CAPABILITIES:
•Develop the business and deliver results
•Lead and develop people
•Inspire and clarify
•Create togetherness
•Find better ways
•Enable change

Your responsibilities

•Overall objective is to grow sales, increase market share and sustain long-term profitability. Contribute to and gain agreement on national BUSINESS sales budgets, profitability goals and other key performance indicators (KPI) and goals that reflect the global and local IKEA business priorities
•Continuously ideate on new sales strategies and effectively implement sales campaigns to grow our sales and support the sustaining of long-term profitability.
•Use range competence to deliver customer-centric and target-driven commercial solutions to both B2C home owners as well as B2B enterprises.
•Regularly meet with our customers to learn from their experiences, ideas and views in order to improve the quality of our offer and their shopping experience.
•Maintain knowledge of market trends, competition, workplace lifestyles and new technologies.
•Control costs through working in a lean, simple, cost-conscious way using best practises and continually look to find more effective ways of working.
•Respect routines and responsibilities and actively work with stakeholders in Sales, Logistics, Com In, Marketing, Legal, to identify and build long-lasting relationships with both internal as well as external partners (e.g. associations, interest groups, developers, media).
•Drive proactive actions and behaviour to help deliver both individual and market performance of commercial goals and understand the impact of individual actions on the financial results.
•Ensure the function operates with IKEA Code of Conduct and INGKA & India Business Risk and Compliance frameworks
•Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g. Energy Efficient Lighting)

Together as a team

There is always room for improvement, and in our team we make sure to constantly make every part of the IKEA value chain better. We’re a diverse bunch of people who love to get involved in a variety of projects, initiatives, touchpoints and processes to create long-term value and to make IKEA accessible to more of the many people.