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IKEA Business Coworker

Mumbai, Maharashtra Business Development Full Time

Job description

WHAT YOU'LL NEED TO HAVE

Essentials: Confident to approach and talk to people Ability to handle complex customer enquiries Enthusiastic about work and working with others in a team Interest in people´s everyday life at home and in Interest in the specific needs of business home furnishing customers Previous service environment experience, ideally Six months experience in an IKEA selling role Good personal disciplines A flexible approach/open to change Ability to use and take personal initiative Good attention to detail Ability to handle complex customer enquiries Interest in the specific needs of business home furnishing customers Six months experience in an IKEA selling role

YOUR RESPONSIBILITIES

My overall goal is to grow sales to businesses with sustained profitability by doing : o Understanding the specific needs of the IKEA BUSINESS customer and the IKEA offer provided to them o Taking fast action on commercial opportunities; acting on customer feedback, as well as competition, supply and performance analysis o Ensuring that all my actions are aligned with our objectives of becoming the leader in life at home and work and growing with sustained profitability o Contributing to the department’s commercial action plan, by taking ownership for my part in its delivery o Commercially driving sales to businesses through my short-term and long-term action plans o Understanding the impact of my actions on the financial results of my store and know which results o Analysing my KPIs and working with the store to create meaningful actions to achieve our agreed goals o Ensuring all commercial activities and sales initiatives grow our business and support the sustaining of long-term profitability o I look for more effective ways of working to reduce

OUR TEAM WITHIN IKEA

Purpose of the Function: To develop sales in an efficient and effective way in all media in order to attract more customers to come more often and buy more. We do this by optimizing our sales priorities, commercial activities and ensuring the right forecasts for our total offer. Our main responsibilities are developing and executing sales steering, selling the IKEA way, range grouping, pricing, range management and launches. This ensures an enjoyable, convenient and successful shopping and buying experience, which leads to increased sales and sustained long-term profitability.