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Assembly co-workers

Mumbai, Maharashtra Sales & Commercial Full Time

Job description


YOUR PROFILE • Preferred experience in Home furnishing, furniture assembly of all types of simple, large or complex furniture. • Ability to use a smartphone / App / Tab and make accurate documentation. • Good at quickly building rapport with people from different (cultural) backgrounds. • Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers). • Ability to work varied hours/days as needed and travel across the city to work at different locations as per customer’s requirement. • Ability to work alone but also as a team player and effectively handle several tasks at the same time. • Ability to review and understand assembly instructions, drawings and manuals and perform accordingly. • Ability to work with both imperial and metric measurements. ESSENTIAL REQUIREMENTS • Able to work with diverse team members. • Able to work on field & travel extensively all over mumbai ,in a fast paced retail environment. • Ability to handle multiple customer enquiries. • Ability to communicate via in person, phone or e-mail in English. • Lifting/Handling Requirements - Ability to occasionally move or handle Merchandise throughout the location generally 10-20 Kgs. This may include bending, stretching, reaching, and lifting on a regular basis. Any manual lifting over 25 Kgs will require the assistance of other co-worker(s) and/or use of manual lifting equipment. • Walking requirements (i.e. freely move across all areas of the location such as sales floor, stock area, and all the required areas at a customer’s place). • Comfortable working on a ladder • Operation of equipments (i.e. computer, hand tools, power tools etc.) • Standing for most of shift • Wear PPE (personal protective equipment) where ever applicable; and to use hand tools / small power tools and related equipment


YOUR ASSIGNMENT • The Assembly Co-worker’s primary responsibility is providing assembly services of the IKEA furniture at the customer’s place / in the store. This has to be done by securing a high quality of furniture assembly as per the instructions / manuals, where appropriate, other craft skills in all areas of the store. To assist in developing solutions, providing feedback on all matters of assembly including: planning, completeness of orders, timeliness of assembly and any other customer concerns. • To work on Field involving extensive travelling to provide Assembly and furniture fitting in customers home. • Contributing to positioning the IKEA store as the first choice for home furnishing in your local market. • To have knowledge and understanding of basic furniture assembly by following the instructions and manuals. To use this knowledge to assemble the IKEA furniture in the best possible quality & present the IKEA product range. • To have the knowledge, confidence and desire to resolve customer complaints and deal positively and quickly with any issues they raise. • Recording information accurately in the relevant systems so as to use the resulting analysis to make improvements to the customers’ future shopping experiences. • Working with colleagues to ensure that the store is always in shape as new. • being conscious of the importance of safety at all times while assembling furniture in the store or at the customer’s place • Understanding the importance of quality furniture assembly and how my own actions impact on this. • Ability to understand the IKEA Concept, global solutions, tools and working methods and ensuring to use the appropriate manuals from Inter IKEA Systems to help optimize the customer’s experience. • Listening to feedback from customers when it is given and passing this on to the manager. • Contributing to create an environment where the IKEA culture is strong and diversity is valued. • Demonstrating a good understanding of policies, routines and procedures.


We are a Values-Driven Home Furnishing company with a passion for life at home. Every product we create is our idea for making home a better place. IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader in life at home, you have exceptional opportunities to grow and develop together with us. ABOUT THE JOB As a part of the Store Service Business team you use your extensive knowledge of your furniture assembly skills to support, resolve and ensure quality assembly of simple/complex IKEA furniture is accomplished at the highest level. You also support customer self-choice in the IKEA store and challenge and encourage the many people to see their homes in new ways.