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ICT Support Specialist

Zaventem, Flanders - Explore location IT & Digital Solutions Full Time

Job description

WHO YOU ARE

You are inspired by IKEA values and service-minded work, putting the end user and customer’s needs in focus. You enjoy working with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently. You also enjoy learning on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools. You have the ability to communicate confidently and clearly in English (written and verbal).
To be successful in this role you are self-reliant and motivated with a proven ability to work as part of a team as well as independently with local language skills if applicable.
On occasion open to mobility to different unit stores.

WHAT YOU'LL BE DOING DAY TO DAY

YOUR RESPONIBILITIES
You will be responsible for ensuring business continuity of all supported Digital products and platforms by providing technical specialist competence in an independent way, to maximize efficiencies and meet the identified business demands. You provide professional IT support with a high service level to different IKEA units (across different locations when applicable)

You will:

- manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets
- lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations
- provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business critical issues, aligned with Central Group Digital service operations framework
In this role you will report to the Country Service Operations Team Leader (or Country Service Operations Manager directly where appropriate).

This role is located physically in Mons, reporting to Service Office in Zaventem.

TOGETHER AS A TEAM

To be the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization. Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience.
Ensure Digital deployments are done with excellence and in coordination with Central Group Digital (Central) and all other country functions.

QUESTIONS AND SUPPORT? LET'S CONNECT!

Please send us your CV and cover letter. We'll get back to you soon.