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Restaurant Manager

Mexico City, Mexico City Food & Restaurant Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We are determined to bring a little bit of Sweden to Mexico.

Job description

The areas of responsibility are the IKEA Restaurant sales areas, guest areas (including the co-worker restaurant), dish washing facility and IKEA Cafés (where applicable). I work together with my team and other colleagues in the IKEA Food management team from where I lead and manage my area to fulfil the purpose of our function by building business and people together. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again.

  • I work together with the Kitchen Production Manager in operating my area according to the IKEA Quality and Food Safety requirements, as well as other relevant legislation. 
  • I always look at my store through the eyes of our customers, spend most of my working time in the restaurant guest area and walk the store regularly. I have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants.
  •  I implement the range matrix (global and national) in co-operation with the Kitchen Production Manager to secure a strong IKEA Food range identity in order to distinguish ourselves from our competitors on the market.
  • I co-operate with the Communication & Interior Design (Com&In) department and the Commercial Activity Leader by actively contributing to and supporting all marketing and in-store activities. I do this by integrating the Swedish celebrations and yearly focus area into the store’s Commercial Calendar, including the activity range and communication packages.
  •  Together with the Kitchen Production Manager, I plan and implement range changes in a simple and cost-conscious way. I ensure all co-workers taste and learn about new products before they are launched. 
  •  In co-operation with the Kitchen Production Manager, I ensure that the food displays are always fresh and look appealing.
  • I ensure that my team and I know our top-selling products, 3 Aces and 1 King, and that they are always available and clearly communicated and displayed.
  • I secure that the commercial areas are always in shape as new.
  • I empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.

  • At least 5 years of successful experience from food & beverage operations, or food retailing/service.
  • Experience of managing/leading and developing a team.
  • Experience of creating and executing action plans.
  • Experience of serving guests.
  • English communication skills.
  • MS Office literate.
  • Understand KPIs and how to affect their results through departmental actions.
  • A leader with the potential to become a store department manager, e.g. IKEA Food Manager, Sales Manager, Customer Relations Manager or take the next step on her/his career path.
  • Experience as a leader in food service/hospitality environment.
  • Ability to organise, plan and prioritise.
  • Develop the business and deliver results
  • Find better ways
  • Enable change
  • Decision-making and problem-solving ability
  • Ability to lead change and make things happen
  • Communicates well with others and can influence and cooperate with different functions
  • A strong knowledge and passion about food

More Information

This position is based in Mexico City and  offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

If you are interested to be part of our team please apply via IKEA smartrecruiters sending your resume in English:  latest by February 19, 2020.