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Learning & Development Manager

Mexico City, Mexico City People & HR Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We are determined to bring a little bit of Sweden to Mexico.

Job description

We are looking for a Learning & Development Manager for our Country Service Office in Mexico.

Having previous experience working in L&D within an IKEA Organisation is essential.

Your tasks will include:

  • Support and guide in the recruitment and introduction process.
  • Ensure training investments are aligned to the budget process and allows set targets for learning activities to meet best Return Of Investments.
  • Building Business Competence
  • Set up the long term strategy for succession planning using management and competence review as the main tool and method for success
  • Create a business and value-driven diversity adapted to store needs
  • Ensure that organisation has a systematic approach to learning and development following the learning staircase when building business competence
  • Establish and implement a competence mapping tool together with the functional responsible
  • Ensure all development activities meets current and future needs with a high quality of content
  • Create an atmosphere where knowledge sharing, internal promotion throughout Mexico and high commitment to Ikano results in an organisation that enables to attract, retain and develop talented co-workers
  • Secure that the on boarding process is used and followed up in the stores
  • Leading for Performance
  • Support managers in the development talk/performance appraisals process.
  • Make sure competence profiles can be updated and developed  to meet business needs now, and  in the future.
  • Ensure that simple learning solutions are available and prioritised to business needs, with a high respect and understanding for the store and shopping centre environment
  • Measure the business impact of learning solutions to evaluate their effectiveness and take action  as needed.
  • Implement a structure and a leadership approach for managers to be able to strengthen their individual leadership capability to meet both current situation and future business needs, e.g a leadership learning offer, 360 tool, assessment tools etc.
  • Actively contribute that we build a common leadership language reflecting our leadership capabilities.
  • Coach and support managers based on individual needs
  • Support the organisation in Voice survey, ensure goals and actions are identified, communicated and followed up.
  • Reinforce and strengthen the IKEA culture in the business
  • Ensure that the organisation represent an environment with both high job satisfaction and a high job commitment



  • Understand and buy into company culture & values.
  • Leadership earned through at least 8 years of management experience
  • Fluent in English (written and spoken),
  • Trustworthy, honest, fair, good judgment
  • Ability to facilitate leadership programmes, workshops, team activities, etc


  • University degree and extensive professional training or similar qualifications
  • Ability to acquire and analyse local market demographics, economic and labour market conditions.
  • Retail background
  • Interest in home furnishings
  • Experience of working in Mexico
  • Ability to be hands-on when needed
  • Computer literate

More Information

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realise this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.