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Mexico City, Mexico City eCommerce Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

Ikano Group has already carried out market and distribution studies relating to the establishment of IKEA stores in Mexico. Inter IKEA Systems B.V. (the owner of the IKEA Concept and worldwide IKEA franchisor) has allocated the market of Mexico to us.

We have an office in Mexico City since April 2017 and are determined to bring a little bit of Sweden to Mexico.

Job description


The purpose of the E-Commerce sales channel is to act as a well-navigated and well-stocked online source of IKEA products, show home furnishing solutions that are full of inspiring home furnishing ideas, show all information regarding IKEA products, solutions, sustainability and services in an easy way, give customers an convenient home-to-home shopping experience and act as an enabler for seamless IKEA multi retailing.


The purpose of the job is to ensure customer experience online, and support the channel to achieve maximum sales growth and profitability in the online channel. This is done by offering the right payment methods, ensuring right fraud preventive measurements, ensuring legal compliancy and providing the organization with the right financial analysis.


  • Responsible for developing and managing the tactical approach to the online payment gateway and payment methods.

  • Research and analyse customer transactions by following daily controls to detect, monitor and investigate fraud cases to determine the likelihood of fraud, draw conclusions and share findings.

  • Be proactive in maintaining the third-party fraud system in alignment with investigations to ensure the protection of future transactions and profitability and work directly with the payment providers to ensure the likelihood of fraud is prevented.

  • Report fraud, chargebacks, risk management success factors and other key performance indicators as required, and develop a fraud database for ensuring accuracy and quality of data.

  • Research and analyse legal implications in the field of E-Commerce in the designated country, and report your findings to the project team.

  • Ensure that changes to national Legislation (e.g. PCI, data protection and VAT) are implemented in a timely manner to ensure compliance across the operation.

  • Monitor and follow up on local service agreements with financial business partners and initiate action or escalate issues where appropriate.

  • Analyse benefits, costs and investments, and develop business cases while securing long-term profitability.

  • Investigate and successfully manage identified risks within the appropriate timescale to minimise the losses and risk to the profitability of E-Commerce.


  • Expert knowledge of payment gateways and anti-fraud procedures with a central focus on credit card transactions.

  • Knowledge of fraud risk management tools.

  • High competency and knowledge of data analysis, investigation and reporting.

  • Up to date industry knowledge relating to fraud and fraud prevention.

  • Expert knowledge of national fraud patterns.

  • Indepth insight into and knowledge of payment methods, processes and Payment Service Providers.

  • Computer skills and high proficiency in Microsoft Office applications.

  • Strong ability to analyse financial figures and translate them into business needs.

  • Good communication and negotiation skills.

  • Structured and accurate.

  • Ability to bring problems to a resolution independently and within a close team.

  • Ability to comply with the external legal framework and follow internal rules/instruction.

The ideal candidate has:

  • Retail and/or home furnishing experience.

  • Business understanding and a working background gained from putting the customer in focus.

  • Experience of working within a book-keeping/finance function.

  • An understanding of online fraud and an ability to analyse complex information.

  • Experience of working with fraud and fraud parameters.

  • Experience of working with third-party payment providers.

More Information

This position is based in Mexico City and  offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

If you are interested to be a part of our team  please send your CV in English.