• Learns from customers to understand their shopping experience and life at home in the local market by providing a great shopping and IKEA brand experience to drive repeat visitation to the store
• Oversees the daily operations of the active selling coworkers in order to ensure a consistent customer experience
• Provides local product knowledge, tools, and resources to ensure all coworkers are Home Furnishing experts
• Ensures coworkers' competence with IKEA systems
• Monitors performance against agreed goals and metrics, taking action when required
TOGETHER AS A TEAM
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!