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Product owners, IKEA Planning Experience (IPEX) | IKEA Retail Experience | Core Business Franchise

Malmö, Skåne County - Explore location IT & Digital Solutions Full Time

Job description

Company description

The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people.

We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA.

We are looking for people who have experience from diverse retail organizations and other parts of the value chain ─ from supply to product design, development to manufacturing and everything in between. We offer a unique opportunity to develop a holistic view of the IKEA business. When you grow, IKEA grows too. Do you want to contribute?

About Inter IKEA Systems and Core Business Franchise
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:

  • The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
  • When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com


Job description

The goal of IPEX - IKEA Planning experience is to support and empower customers to find their personal best home furnishing solutions. We run and develop digital solutions used by customers and co-workers enabling them to design homes and home furnishing solutions for the entire IKEA range for all IKEA retailers. Part of our portfolio are planning solutions for Kitchens, Bathrooms, Storage solutions and Beds. Our next big step ahead will be to enable customers to design their full homes.

Our customers should experience an inspiring, fun, simple and rewarding planning journey based on their needs and preferences. Our co-workers and service partners should experience a fun, efficient and unbroken sales process.

The solutions and capabilities we develop are an integral part of the entire seamless buying and selling experience and a key contributor to converting visitors into happy customers and to engaging with our customers from the start. Utilizing data around and about our products to create more personalized experiences is an integral part of the work we do.

IPEX delivers solutions to all IKEA retailers spanning over 50 markets worldwide and over 400 stores and IKEAs digital channels. All solutions are made to help customers and co-workers in all customer meetings, from a mobile phone to the largest IKEA store in the world.

Being a Product owner in the IPEX team
As a Product owner in IPEX you will be part of a great team, creating solutions that enable customers to design any space in their homes and businesses and configure home furnishing solutions digitally. 

You will lead a Product team in a continuous product discovery and enhancement to fulfill business and customer needs, and the work to establish the vision of a product and build the overall product roadmap, balancing needs from business, customer and technology perspectives. Exploring and utilizing different technologies and approaches is part of finding the best solution for the needs to solve. By that you contribute to a seamless customer and co-worker experience across all customer meeting points throughout the full product lifecycle. 

You are the biggest fan of your product and feel and are accountable for the outcome of deliveries for your product in meeting business/ customer needs. 

You will interact and collaborate with Business owner(s), other Product owners, stakeholders across IKEA, franchisees and customers, to understand needs and synergies and based on this, define requirements and make decisions and trade-offs where needed to maximize business results and customer value.

You will manage the product backlog, scope and prioritize activities based on business direction and goals, business and customer impact and actively participate in planning to clarify features and user stories. Together with your team you define acceptance criteria and ‘definition of done’. Optimizing ways of working within your and across teams is always on your mind.


Qualification

You have a deep understanding of and are passionate about customer experiences, identifying and filling product gaps.  You enjoy creating solutions that are playful and intuitive and driven by creating value for our customers and co-workers. You have a solid technology understanding.

You have a great interest and proven track record in creating great solutions/ experiences for users and you understand how emerging technologies and trends can improve customer and co-worker experiences throughout the product life cycle. You have a deep interest in and understanding for data around and about your product and use it to continuously improve.

You are a strong leader with the ability to build the success of a product on the strength of and together with your full cross-functional team and interaction with peers and stakeholders for reaching the best results. 

You make mistakes sometimes that keeps you evolving and learning as you are not afraid to find new ways to solve a challenging task together with your colleagues.

You bring extensive experience and knowledge in software development and are fully familiar with agile/ devops practices. 

You enjoy an agile and iterative, yet structured way of working and achieving results together with a team in a flexible environment, but also have a strong individual drive to deliver high quality results on time. You have great communication and networking skills and are fluent in written and spoken English.


More Information

This is a full time position (40h/week). Travelling may be required based on business needs. Please send your application – CV and letter of motivation – by 6 October 2020. Note that we are continuously interviewing candidates and the position may be filled before 2 October.