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Product Owner – Customer Meeting Points Web, Navigation

Malmö, Skåne County - Explore location IT & Digital Solutions Full Time

Job description

WHY WE WILL LOVE YOU

We believe you share our IKEA values and that you are excited to join us in our journey to become the world’s leading omnichannel home furnishing retailer. You enjoy a real challenge, in a digital environment where there is change at pace. You thrive on working in complex cross-functional product teams solving problems for our customer, in a way they love and that contributes to IKEAs business goals.

A DAY IN YOUR LIFE WITH US

Our mission at IKEA is to create a better everyday life for the many people. You will be responsible and accountable for the product discovery and delivery of our Navigation and Optimization products for IKEA.com across the globe (that’s over 3 billion people per year!!). This will include forming the vision, and strategy for the product(s), building trusted relationships with stakeholders, understanding our customers, being data informed, and working with your product team to deliver against a roadmap set by you. Ultimately to provide the many people visiting IKEA.com a user experience they simply love.

You will:
•Set a tangible product strategy for the assigned product(s) and ensure that the delivery of outcomes meets objectives and customer needs
• Continually benchmark against industry standards in order to meet customer needs and ensure that assigned product team(s) understand and drive towards meeting them
• Actively research customer needs and apply the resulting insights
• Align with cross-functional teams within the domain to ensure maximum impact
• Demonstrate strong product development practices in the daily interactions to enable high performing healthy team(s)
• Be open to different perspectives being heard and balanced to meet business objectives, collaborating within and outside of the team(s) to ensure togetherness and strong partnership with key stakeholders
• Communicate the product strategy and vision for the product(s) to ensure the team(s) is driving the product(s) in the strategic direction
• Demonstrate a data informed approach to deliver successful outcomes for customers
• Define OKR´s for one or several products together with the team(s) and key stakeholders to ensure team(s) are aligned and tracking towards the same goals
• Guide and support one or several teams to ensure individuals and team(s) are performing to the best of their ability
• Document learnings, adopting a continuous improvement approach and transferring learnings to the team(s)


Ideally your background would include the following:
• Obsession about customer problems and needs and naturally curious in how to solve them
• Good ability to identify with the customer and being able to inspire a deep customer empathy within the team
• Good understanding of the product owner role in relation to other digital functions, knowing best practices in building agile and outcome-oriented ways of working
• Good knowledge in how to define and measure success, for example how to create OKR framework or KPI´s
• Passionate about the digital future and navigating in complex and imperfect environments
• Good ability to influence, listen to and collaborate successfully with variety of stakeholders connected to the domain in a complex
• Having a data informed and outcome driven mindset

This role is an open-ended contract and will be located in Malmö, Sweden

TOGETHER AS A TEAM

At IKEA we believe in people and that we are always better together. Within Group Digital we set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.



You might have some questions about the position or the recruitment process and that's a good thing! If you have questions regarding the recruitment process or other practicalities, please get in touch with Yvette van Zon recruiter at yvette.van.zon@ingka.com

We are looking forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 20th of January 2021.