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Platform Operations Manager - Group Digital, INGKA Group

Malmö, Skåne County Engineering & Technology Full Time

Job description


As a person you are passionate about technology and service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. Moving forward you are agile and motivated to keep learning and to forget the obsolete together with an open mind to the change. We believe you get energized working both independently and interdependently and cross functional. You share and live the IKEA culture and values. You have proven training in information technology, computer science or equivalent. We believe you have a minimum of 5 years of progressive and diverse experience as IT Operations (application/infrastructure) Manager or equivalent. Furthermore, you have an open mind set focusing on pro-activeness and experience in managing the operations and on-going maintenance of core IT systems/solutions. Your leadership skills are strong and documented. You have knowledge in following areas: · experience of IT/Technology service operations and management, including release management · experience of running and leading application/infrastructure management teams and functions · experience and knowledge of toolsets used to manage and monitor applications and infrastructure · good written and verbal communication skills, with the ability to engage and communicate with senior business-leaders and Technology Leadership We believe you have extensive experience in application and infrastructure operations and management, as well as experience of running and operating core IT systems/platforms. As a person you have the ability to take ownership, create trust and make effective decisions. You possess good stakeholder management skills and the ability to manage multiple needs and priorities that may conflict at the same time. To be successful in this role you have extensive troubleshooting, analytical and problem-solving abilities. You are focused on delivery with an eye for details and drive to resolve issues. Moreover, you have the ability and credibility to lead and guide both in house and third party teams. You understand the complexity of IKEA business and the role of technology as an integrated part of the business.


Main aim for this role is to be responsible for improving operations and maintain a highly reliable and stable IT solutions/platform, balancing the need to implement the IT solutions/platform roadmap, ensuring IT solutions/platform functionality and satisfying the on-going needs of the product development teams. In addition, to manage teams, to lead, coach and develop members of the platform area operations function and to pro-actively promote the best practice in operations services for IKEA. You will: · be supporting the Platform Area Manager in developing and implementing the platform area roadmap for their respective IT solutions/platforms, focussing specifically on improving the management and maintenance of platform operations · be responsible for operating and maintaining a highly reliable and stable platform, including service management (application and infrastructure management) and maintenance for their respective /IT solutions/platforms · be responsible for balancing the need to implement the platform roadmap and ensuring platform availability, performance and quality · pro-actively work with the Platform Re-engineering Manager to plan, co-ordinate and manage successful releases of changes to the applications as needed · drive consistency in practice, process and toolsets in conjunction with other Platform Operations Managers to drive implementation of good practices across the operations function · lead, coach and develop members of the platform operations function, promoting best practice in service operations continually driving to improve service and performance · build trustful relationships with stakeholders both within and outside INGKA Group · constantly strive to improve processes and current ways of working · participate in project steering groups and secure a handover from projects into line · work across initiatives within INGKA Group, steering solutions towards the correct architecture


We set the digital agenda to keep IKEA leading in an uncertain and fast moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability. In this role you will report to the Platform Area Manager. For this role we have several openings in the following areas: - Customer Fulfilment, - Inter IKEA and - Business Operations. For the Business Operations Area, SAP FICO knowledge is required. This role is located in Malmö/Helsingborg


If you have job specific questions please contact: For Platform Area Customer & Fulfilment; Petra Lindberg at For Platform Area Inter IKEA; Anders Wessman at For Platform Area Business Operations; Anca Iordanescu at If you have questions regarding the recruitment process or other practicalities, please get in touch with Ami Hui at FYI: This recruitment is being handled in a new recruitment system where you as a candidate now have your own recruitment page. You can now track the status of your application and edit attachments even after submitting your application. Please note that the candidate information we may have saved in the previous recruitment system is not connected to the new platform. You will be asked to update your profile with new information. As you might know, in Sweden it’s common to take a few weeks of holiday during July, most people take over three weeks in a row; at IKEA we are no different. We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind. Because of this great benefit we might take a bit longer to get back to you, we will return in early August and you should hear from us soon after. We look forward to learning more about you!