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Chapter Lead Experience Design Operations

Malmö, Skåne County IT & Digital Solutions Full Time

Job description


You’re truly an inspiration to the people around you, bringing a dynamic and human-centered approach to everyone you work with, in a servant leader approach. By forging strong relationships with those people, you will carry the responsibility to craft the approaches for a strong and diverse team that ultimately feels like a family. You are a champion of process, ways of working, learning, education, networking, measurement, and more, and help us craft a design team culture rooted in inclusion, togetherness, and continuous progress.


As Chapter Lead Experience Design Ops you know how to give (and take) responsibility. You serve our entire team and wherever you go, your positive approach follows as you define, drive and optimize the workflow and our ways of working. Not only for the UX Chapter, but also in partnership with our many product teams. You connect with HR and our recruiting partners to co-create inclusive design recruiting, onboarding, retention, recognition strategies and approaches. By having a strong background as a UX and people leader you spot learning opportunities and follow these up by developing trainings, educational strategies, learning paths, bootcamps, hackathons, conferences, internship programs and more to drive the learning of our team. When needed you are capable of presenting both the resource and budget planning as it’s your responsibility to make sure we have the right talent, expertise and strategy for our globally operating team. To ensure we can deliver at scale and with speed, you are responsible for discovering software needs and managing that process and leading our design system creation and evolution. To end up connecting all dots to our Experience Design culture, mindset and maturity growth you define and design the team meetings to make sure no opportunities for structured collaborative sessions are missed. When needed you use these same meetings for continuous skill-mapping, health surveys and other initiatives. For all decisions you make, you make sure to bring data/metrics to predict and follow up on the impact of your decisions. We have identified this role as a key-role in IKEA’s future and to support that you have the following qualifications: o People first, in the work you do, and in how you lead, with demonstrated emotional intelligence and ability to lead with compassion, vulnerability and empathy o Understanding of all Experience Design areas: strategy, research, design, IA, writing, accessibility and more o Demonstrated experience in an operational leadership role with focus on proactive leadership o Experience in building and growing Experience Design teams, ideally in a large organization o Experience in project and program management, process development and implementation, and strong organizational experience o Demonstrated ability to define and execute process, plans, and strategies o Demonstrated experiences create a team atmosphere that is safe, connected, inspiring and motivational o Demonstrated experience leading UX/Experience Design teams with focus on mentorship and talent maturity o Comfortable juggling a wide range of responsibilities at the same time in an evolving organization


IKEA is in the middle of a company-wide digital transformation. We are also building an Experience Design capability from the ground up. This key hire is among the first design leadership hires and will actively help influence and shape the rest of the design organization. Reporting to the Digital Experience Manager, this is an exciting opportunity to join and help transform a trusted global company and a unique opportunity to fully define your role within the organization.


We at IKEA are very excited to hear from you and find out why you would be the perfect fit for this position. But in case you would like to ask some questions before applying, or in case you have questions about the recruitment process: Please reach out to our recruiter Jaap van Montfort via or via +46(0)7 23 94 74 09. Looking forward to hearing from you soon!