The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
A day in your life with us:
You are responsible for the day to day operations in the shop; supervising a team of co-workers, having the right number of competent co-workers in the right place at the right time, ensure smooth operations throughout the day.
You assume responsibility of the shop in the absence of your manager.
Together with your team, you focus on putting the customer first in everything you do within the shop so that every customer has a shopping experience that exceeds his or her expectations.
You and your team give customers a fast and easy resolution to queries and complaints and escalate them whenever necessary.
You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the IKEA merchandising basics in place at all times.
You always ensure the shop is in compliance with health and safety regulations to secure a safe environment for our customers and co-workers.
You are passionate about the IKEA products in your shop.
You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
You are proactive in finding opportunities and acting on them to maximise sales through understanding customers and the local market and keeping an eye on competition.
Working closely with the main store in your PMA to capitalize on commercial opportunities, in turn maximizing sale and long-term profitability.
You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
Who are you ?
Knowledge of IKEA Concept, including our vision and business idea, IKEA culture and values
Experience as a team leader or displays strong leadership capabilities.
Ability & willingness to multi-task in all areas and functions in the shop.
Proven decision-making abilities.
Business-minded and result-driven with a customer focus.
Confident in approaching and talking to people in a proactive manner.
Interest in people’s everyday life at home and home furnishing.
Ability to prioritize and organize work to make efficient use of the time available.
Open to change/highly flexibility.
Ability to take personal initiatives.
Excellent attention to detail.
Clear and proven ability to meet and exceed customers' expectations and thereby sell more.
A few more details for you
This position is full-time and is located in Kuwait. Some travel may be required.
Please send your CV in English and tell us why you would be a good fit for this role.