• Proven project experience (3-5 years), demonstrating strong leadership capabilities and successful track record in managing business change • Leadership experience in changing and or complex environments • Fluent written and spoken English • Strong emotional and social intelligence and an excellent collaborator on all levels in the organisation • Proven record (3-5 years) of making and implementing action plans, providing clear directions and following up on goals • Very good knowledge of project management processes including methods and tools; scope, time, cost, risk, quality, communication, procurement and how to integrate these processes • Very good knowledge of managing and leading teams and stakeholders • Good knowledge of change management methods and tools • Good knowledge of coaching techniques
WHAT YOU'LL BE DOING DAY TO DAY
• Plan, organise and execute the customer experience project applying relevant project methodology • Be the primary point of contact for the customer experience project, building effective relationships with stakeholders and partners to gain buy-in and full cooperation so that the project objectives are achieved • Plan, organise and execute the project applying relevant project methodology • Be the primary point of contact for the project, building effective relationships with stakeholders and partners to gain buy-in and full cooperation so that the project objectives are achieved • Track and manage dependencies and interfaces in the project, between projects, and with the line organisation • Define and sequence activities in the project, estimating duration, developing the schedule, controlling progress • Plan resource, estimating costs, setting and controlling the budget • Secure and lead a competent and high performing project team, involving appropriate competence and ensuring team cohesion • Manage communication flow to stakeholders by planning and distributing relevant information at appropriate times and forums • Secure the identification, mitigation, and control of risks • Procure external service providers/vendors where necessary, continually securing an effective relationship and managing performance • Manage change by engaging stakeholders and identifying learning and communication activities • Coach and/or mentor project members and peers to develop project management competence in Ingka • Secure that the project is reviewed and evaluated, with learnings documented
ABOUT THIS WORK AREA
Lead and manage people within the project team to deliver results through our values -business and people together. To deliver the project in time, cost and scope, whilst controlling risk, securing communication, people consequences, achieving high quality and managing change.