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Systems Super User (2nd Shift)

Joliet, Illinois - Explore location IT & Digital Solutions Full Time

Job description


• 2-3 years (preferably in warehouse operations/systems support)
• Have some knowledge of the warehouse management and order management systems in supply chain logistics.
• Interest in training and providing educational support to other co-workers.
• Some knowledge of Supply Chain and the related systems landscape.
• Some knowledge of PC and related hardware, Windows XP, SQL/BRIOQuery, and MS Office applications.
• Fluent in English, both written and spoken.


• Provide direct support for the users and solve the problems related to warehouse management and order management systems. Support and develop queries and reports as needed.
• Ensure security and integrity of systems and data.
• Direct support the IT hardware in the DC. Responsible for maintenance and support of PCs, scanners, printers, phone equipment and systems – any assigned technology-related equipment in the DC.
• Provide systems training and technical support for the DC, including support of IKEA Common Client (ICC), all PCs, printers and computer room equipment, under the guidance of and supported by IKEA IT.
• Work closely with NA DC Systems Manager to ensure the systems and hardware support the DC, and comply with IKEA and NA guidelines.
• Support the priorities, requirements and business plans of the DC Systems group.
• Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Assume responsibility for other tasks and projects as assigned.


In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.