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Parking Team Leader

Johor Bahru, Johor Sustainability Full Time

Job description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

PURPOSE OF FUNCTION

To ensure efficient and uninterrupted Car Park Operation of the Shopping Centre according to company standards, while improving tenant, customer and employee satisfaction - To create a better everyday life for the many people.

PURPOSE OF THE JOB

Responsible for the effective and smooth operations with minimal interruption to the operating system and all other operational responsibilities to manage the Car Park.

Cash Collection

  1. To ensure Car Park money collection been collected on a daily basis from the Auto Pay Station (APS) machines and sent to the Cash Office on the same day with the escort by Security.
  2. Prepare and reconcile the daily money collection reports.
  3. To ensure the daily collection been collected by the CIT Team to Bank in to Toppen Account.

Customer Service

  1. To attend to customer enquiries concerning the car park e.g. parking fees, lost ticket, stuck ticket, accident at the Car Park etc.
  2. Assist in traffic control during peak hours at Toppen and IKEA Car Park area.

Equipment Maintenance

  1. Liaise with service provider to ensure the optimum maintenance of the car park equipment e.g. service faulty equipment & monitor equipment performance.
  2. To check and implement preventive maintenance for Car Park equipment is within the premises.
  3. To report to Operations Executive if there is any equipment fault and arrange for repair.
  4. Keep record and file all maintenance & service report, raise purchase order when necessary.
  5. Replenish tickets, receipt at all machines when necessary.

Administrative

  1. Inventory record and order stock when necessary e.g. tickets, receipt, thermal roll, etc.
  2. To file in all the necessary documents regarding CIT collection for Audit purpose.   
  3. To check on the items stored in Car Park storage and update the Stock card daily.
  4. Keep track of the Season Pass issued out and the cancelled Season Pass.
  5. To count the collection and seal it in CIT bag without error.

Other ad-hoc assignment

To assist and support the Operation Management.

To update and to do renewal of Season Pass in the system.

To assist with any other ad-hoc assignments requested by the Management.


Qualification
  1. SPM or equivalent
  2. Min 2 to 3 years in managing parking.
  3. Retail business or Shopping Centre experience. Experience in Cashiering
  4. Team Player.
  5. Pleasant, cheerful personality, honest and trustworthy, courteous to customers with good communication and interpersonal skill.
  6. Able to work on shift, weekend and Public Holidays
  7. Computer literacy
  8. Able to communicate in Bahasa Malaysia and English.

More Information

Please apply by 14 August 2020