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顾客关系部经理

Jinan, Shandong - Explore location Customer Relations Full Time

Job description

WHO YOU ARE

• You're passionate about users and customers and act to lead a permanent improving a positive shopping experience.
• You've solid understanding of the shopping experience and easy to buying, customer insights and relevant customer relations processes for returns and resolution, tools and working methods.
• You're good Leader with strong communication, negotiation, influencing skills and competent in leading and developing people.

A DAY IN YOUR LIFE WITH US

• Drive a customer-focused culture throughout the store and secure an overall inspiring shopping experience where it is always for customers easy to shop.
• Influence the store team with customer insights that will allow it to base business decisions on customer expectations.
• Responsible for identifying and removing barriers in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.

TOGETHER AS A TEAM

• We as a team work together to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment.