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Country Customer Engagement & Loyalty Analyst, IKEA Retail Poland, Janki/Warsaw

Janki, Mazovia Marketing & Communication Full Time

Job description


You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us. Who are you As a person, you are passionate about people, business, IKEAs purpose and continuously driving better performance. You are energized by contributing to overall success and results. Further, you are motivated by increasing customer value and customer satisfaction by applying a customer-first mindset. You have deep knowledge of data and statistical analysis. Moreover, you have a broad knowledge of customer behavior in relation to loyalty programs and CRM as well as of performance marketing measures. You have the ability to understand the role of Commercial as an integrated part of the IKEA business. You have strong interpersonal skills with the ability to build trustful relationships. Furthermore, you have the ability to perform analysis, draw conclusions from customer data and communicate effectively as well as to deliver within the scope of tasks and perform with quality and speed as well as to follow up on work is done and capture learnings to improve. Essential Requirements: • 3-5 years of experience in data analysis and statistical modelling • Experience in driving output within the set scope and following up results. • Degree qualified in Marketing or Business Intelligence or the equivalent


In the role as Country Customer Engagement & Loyalty Analyst, you are responsible for providing customer analytics and insights for defining offerings to attract, retain and engage customers, increasing overall lifetime value. You will: 1. Act as a member of the Marketing team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals 2. Drive statistical analysis and data modelling to create insight led local offerings for engagement opportunities across multiple customer groups 3. Drive performance analysis and optimization of local offerings/local Family benefits, rewards and engagement across multiple customer groups 4. Collaborate with central CRM Hub on data/analytics and performance of all customer engagement activities, and deriving local insights 5. Support Marketing Performance Leader with Customer Engagement Performance analysis as well as conclusions that can be drawn from it to identify improvement areas 6. Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact 7. Contribute to the integrated multichannel executions/output of the function in order to contribute to the business goals 8. Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA In this role you will report to the Country Customer Engagement & Loyalty Manager Our office is located near IKEA Janki Store.


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• work with well-experienced, passionate people and highly awarded IKEA Marketing Team (many Effie’s and other marketing branch awards) • super engaged team (one of the highest results within IKEA) working for love brand :-) • trainings and environment for constant development • stable employment conditions on the basis on contract of employment • employee loyalty programme Tack! • private medical care for IKEA employees and their families • cafeteria programme (including eg. Multisport card) • accident Insurance and Pension Plan • Jubilee awards, special events. Due to the fact that this position requires specific competences, please attach any file to your application in which you will present us your experience. The home furnishing market is expected to triple in Poland by 2035 and IKEA is at the forefront of this growth. With strong expansion plans, we are creating opportunities for innovative, forward-thinking individuals who want to develop themselves, people and the business! We grow and we need you!