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Service Fulfilment Operations Specialist

Helsingborg, Skåne County Logistics & Supply Chain Full Time

Job description

Service Fulfilment Operations Specialist
IKEA Retail Sweden, Service Office, Helsingborg

Offering affordable core services likeHome deliveries, Assembly and Installation, resulting in a relevant, effective and sustainable service offer has the highest priority. Service Fulfilment operations is responsible for operational excellence, performance and development of the fulfilment of these core services. Do you want to be part of fulfilling customers’ dreams? Come join us!

ABOUT YOU
You have proven analytical and numeric skills and the ability to identify and act on required actions. You bring with you excellent computer skills and high proficiency in Microsoft Office and experience in problem solving and improving ways of working. You have a natural interest in retail/home furnishing/supply chain/customer service experience. You are a confident and clear communicator in English.
For this role you should have a university degree in preferred logistics, economics, business administration or 1-2 years’ relevant experience.

ABOUT THE JOB
The purpose of the role is to take responsibility for supporting the market Service Fulfilment team by working with IT solutions for the market, developing tools, invoicing and creating various analyses to secure a high-performing organisation. You will provide subject matter expertise and advice to business leaders within the Service Fulfilment processes. You will contribute to the development of business and people and implement, assess standards, guidelines and policies within your area of expertise.
You will be:

  • Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network

  • Contribute to short-, and mid-term development of existing service partners through trainings in processes and systems.

  • Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts

  • Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis


If you have job specific questions please contact Service Fulfilment Operations manager Mats Persson at mats.persson4@ikea.com. If you have any concerns about how to apply or questions about the recruitment process please don't hesitate to contact emma.jorvall@ikea.com or call +46 476-587500.

This role is located at Service Office in Helsingborg and includes some travelling.

We appreciate your application as soon as possible, but no later than 24th of March 2019.

Warmly welcome with your application!

Service Fulfilment operations is a function within Customer Fulfilment (CFF) and is responsible for operational excellence, performance and development of the fulfilment of affordable core services, resulting in a relevant, effective and sustainable service offer to perform with excellence with the customer needs in focus.