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Project Support | IKEA Retail Experience | Core Business Franchise

Helsingborg, Skåne County Administration & Support Services Full Time

Job description

Company description

The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people.

We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA.

We are looking for people who have experience from diverse retail organizations and other parts of the value chain ─ from supply to product design, development to manufacturing and everything in between. We offer a unique opportunity to develop a holistic view of the IKEA business. When you grow, IKEA grows too. Do you want to contribute?

About Inter IKEA Systems and Core Business Franchise

Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:

  • The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
  • When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at

Job description

IKEA Retail Experience has the assignment to secure a successful, consistent, and relevant IKEA experience across all customer meeting points that are developed together with Core Business Range & Supply and all IKEA franchisees in order to create a common and unique IKEA way to engage our customers and offer them relevant services. It is an exciting time as IKEA transforms from a single channel to multichannel retailer.

In these exciting times, we are looking for a candidate who wants to contribute in developing the IKEA future retail experience by supporting our development projects, for our meeting with the customer, with administrative support.

About the job
As Project Support you will have a central role in supporting our development projects through workshops, facilitation, planning, evaluation and follow-up etc.) as well as keeping together the overview of the development portfolio to make sure we maximise our efforts.

The role will to a large extent consist of support with administrative tasks in our projects, but also specific administration support within Retail Experience. You will work closely with our processes; creating and managing the lifecycle of process and project information, support with improvement of tools, change and learning activities, communication etc. As the person responsible for our projects digital platforms you will continuously update and manage our process IKEA home pages, Toolbox, project sharing surfaces and governance calendar.

To ensure the best possible project support, allowing us support in reaching our targets and delivering better business results, you will continuously evaluate and suggest improvements for our ways of working.


We believe you are a down-to-earth team player, eager to take initiatives and achieve results with people in our fast-paced, global and multicultural environment. You have great communication skills and building long-lasting relationships with different stakeholders comes naturally to you.

You have solid project management experience and a very good skillset when it comes to organizing, planning, multitasking and prioritizing. Simply put, you are a very good problem-solver with a creative mind-set focused on finding solutions.

As you will to a large extent be responsible for the communication on our digital platforms we believe you have experience from content management and maintenance of web/digital platforms. You have strong verbal and written English language skills.

We see that this role could be the beginning of your future within IKEA.

More Information

Does this sound like your next challenge? We welcome your application!

This is a temporary position (approx. 14 months with possibility for prolongation) to cover for a parental leave. It is a full time position (40h/week). Occasional travel will be required. The position is located in Helsingborg but the aim is to move it to Malmö in 2020. 

Please send your application – CV and letter of motivation – in English by 28 April 2019. We will assess and interview candidates continuously as the applications come in.

If you have questions about the role, please contact Peter Nilsson, Development Support Manager. If you have questions about the recruitment process, please contact Sofia Samuelsson, HR generalist for IKEA Retail Experience.