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Platform Operations Owner - Group Digital, INGKA Group

Helsingborg, Skåne County Engineering & Technology Full Time

Job description

WHY WE WILL LOVE YOU

We believe that you are passionate about technology service operations and that you appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. You get motivated to keep learning and to forget the obsolete and to work agile and being open to the change. In addition, you are energized by working both independently and interdependently and cross functions. Last but not least you share and live the IKEA culture and values. In this role you have proven training in information technology, computer science or equivalent and minimum 2-3 years of experience of IT Operations (application/infrastructure). You have knowledge in following areas: • experience of IT/Technology service operations and management including release management • knowledge and experience of toolsets used to manage and monitor applications and infrastructure · knowledge of the Technology systems • good written and verbal communication skills · experience with Agile practices As a person you have experience in application and infrastructure operations and management. You also have knowledge and experience of running and operating core systems/platforms. In addition, you have the ability to achieve most tasks without help and by using own judgement and to deliver with attention to detail. Troubleshooting, analytical and problem-solving abilities is in your focus as well as being appreciative of complex situations with ability to achieve partial resolution. You can also understand the complexity of IKEA business and the role of technology as an integrated part of the business.

YOUR RESPONSIBILITIES

As a Platform Operations Owner - Technology you will support operating and maintaining a highly reliable and stable group of platforms, balancing the need to implement the platform roadmap with ensuring platform functionality and satisfying the on-going needs of the product development teams. You will: · Supports all aspects of IT service delivery within the assigned platform area, e.g. operations, IT support, life cycle management and IT Service continuity management including IT Service performance in accordance with service level agreements · Lead and operate in all aspects of IT Service Delivery including ensuring compliance with legislations, policies and other requirements · Accountable for operational supplier management, e.g. responsibility for operational delivery and handling of system failures and new version rollouts · Establish internal and external agreements as required to fulfil SLA for the platform · Manage platform budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency · Continually review and align license forecast and to ensure license compliance · Support the Platform Operations Manager with insights for balancing the need to implement the platform roadmap and ensuring platform availability and performance · Support the Platform Operations Manager with managing successful releases of changes to the applications as needed · Engage with Platform Engineering Manager and/or Chapter Leads regarding resources and functional expertise required for run-related changes · Contribute with insights to relevant forums related to the platforms · Help in applying best practice in service operations, continually driving to improve service and performance · Work across initiatives within INGKA Group, steering solutions towards the correct architecture In this role you will report to the Platform Operations Manager.

ABOUT THIS WORK AREA

We set the digital agenda to keep IKEA leading in an uncertain and fast moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

QUESTIONS AND SUPPORT? LET'S CONNECT!

For this role we have several openings in the following areas: - Customer Fulfilment and Business Operations. If you have job specific questions please contact for Platform Area Customer & Fulfilment: Petra Lindberg at petra.lindberg@ikea.com and for Platform Area Business Operations: Anca Iordanescu at anca.iordanescu@ikea.com. If you have questions regarding the recruitment process or other practicalities, please get in touch with Ami Hui at ami.hui@ikea.com. FYI: This recruitment is being handled in a new recruitment system where you as a candidate now have your own recruitment page. You can now track the status of your application and edit attachments even after submitting your application. Please note that the candidate information we may have saved in the previous recruitment system is not connected to the new platform. You will be asked to update your profile with new information. As you might know, in Sweden it’s common to take a few weeks of holiday during July, most people take over three weeks in a row; at IKEA we are no different. We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind. Because of this great benefit we might take a bit longer to get back to you, we will return in early August and you should hear from us soon after. We look forward to learning more about you!