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IT Solution Designer – Infrastructure Service Platform Owner, Group Digital, Ingka Group

Helsingborg, Skåne County IT & Digital Solutions Full Time

Job description


NOTE: This position can be based either in Helsingborg or Älmhult depending on your preferences. For this role you need to have knowledge and understanding of: • IT infrastructure, platforms and steering principles • The service governance model • Broad understanding for hosting infrastructure incl. network and hyper convert set-up • Experience in Cloud, containers and Kubernetes • Vendor management • Process development and steering i.e. Change Control, Release management and Delivering processes. • Agile processes and tools like Scrum. • Monitoring and automation As IT Solution Designer, you exchange information, knowledge and experience with both internal and external stakeholders. To be successful you need to: • Have a proactive and service-minded attitude and professional co-operation with others • Enjoy working with others and have a mind-set to continually improve service deliveries and ways of working, always with costumer in focus • Drive and be open to change in a highly demanding and fast moving environment • Solutions driven and capability to see the big picture • Have an Agile approach and understanding of how to lead others to achieve results. • Scrum master experience would be considered as a merit.


The IT Solution Designers main focus are to secure infrastructure deliveries as part of the overall IT service deliveries in order to enable a faster Time To Market and a growing IKEA. In this role, you are responsible for all aspects of the operational delivery of the assigned Infrastructure Service Platform (ISP). You need a service dimensional focus on leading multiple entities in the Service Operations & Technology Capability Organization and mange Stakeholders expectations. This includes responsibility for: • Leading the end-to-end responsibility and work cross-functionally to cover all dependencies and deliveries. • Managing budget and proactively drive improvements for cost efficiency. • Ensuring that life cycle management and capacity management of ISP is planned, communicated and executed • Establishing and leading internal virtual teams and perform Vendor Management to fulfil business requirements. • Secure fit for purpose infrastructure architecture in cooperation with product specialists, solution architects, infrastructure architecture and infrastructure design. • Contribute and lead relevant governance forums, steering groups and other forums. • Take active part in Service Management & Project Management with customer in focus. • Continuously service improvement and development • Setting, follow up and meet the goals & KPI’s and communicate performance to stakeholders. • Stay updated with industry market trends and development to find ways of improving service deliveries.


IKEA is on an exciting growth journey becoming more accessible to the many people. We are investing heavily to develop IKEA into the future. This means for example delivering to a highly growing company. It also means delivering innovative solutions to meet our customers’ and coworkers’ needs based on Speed, flexibility while securing total cost of ownership. We empower our co-workers, customers and suppliers with solutions to contribute to a growing IKEA.


If you have questions regarding the role, please reach out to Dag Ehnbom at If you have questions regarding the recruitment process or other practicalities, please get in touch with Sofia South at NOTE: This position can be based either in Helsingborg or Älmhult depending on your preferences.