To be successful in your role, you need to have (to be):
-Knowledge of IKEA processes and service business leading to an excellent customer fulfilment. -Excellent understanding of processes on the area of expertise. -Great understanding of the customer needs, demands and expectations on the market. -Excellent knowledge of relevant IT systems/solutions/tools within service business. -Space layout experience including measuring. -Understanding life at home in the kitchen market and kitchen design principles. -Knowledge of Health & Safety expectations. -Be familiar with the IKEA social and environmental commitments and understand how these contribute to sustainability. -Good written and verbal communication skills in local language, to secure good communication on safety and design topics. -Works proactively with strong solution orientation. -Ability to work with a cost-conscious and sustainable approach to the business. -Ability to recognize and respond to health and safety issues while working on site/customer’s home. -Detail oriented and works with a high degree of accuracy. -Ability to complete remote kitchen plans.
As a Service Fulfilment Operations Technician you will:
-Review existing layout of kitchen and check against customer’s needs and expectations, ensuring all fundamental changes are noted. -Responsible to capture and feedback any home defects to ensure future inclusion of any design requirements. -Accurately measure, interpret, and draw out installation space and upload the data in a timely manner, within the IKEA processes and systems. -Review appliance locations and new appliances to ensure they will fit, draw plumbing, gas and electric line information on diagrams, noting and confirming any changes with customer. -Share and promote the installation journey and ensure proper handover and documentation is uploaded to support the Kitchen planner & plan. -Review all project paperwork required and system access and obtain needed signatures from the customer. -Support with ad-hoc customer visits during and post installation as required. -Actively use approved personal safety system (i.e. People Safe) to ensure safety while visiting customers home. -Ensure we offer the customer the best possible Lead Time for a Measuring Appointment. -Communicate effectively with Key Stakeholders in the Kitchen sales & design process.
Ons team binnen Ikea
We are the ones who meet our customers – in our stores, online, through our catalog and beyond. We have knowledge of the IKEA range, local markets and customer needs. We are constantly looking for new ways to authentically connect with our customers to maximize our sales and profitability. Together with thousands of employees around the world, we form a diverse team and work together for the continuous worldwide success of the IKEA Concept – a concept that helps millions of customers to create a better everyday life!
If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together! Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more! For your flexibility in the early and late hours you can count on a motivating extra on your salary.