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Replenishment Supply Specialist

Haarlem, North Holland Logistics & Supply Chain Full Time

Job description


CUSTOMER FULFILMENT Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment. Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints. The Fulfilment Availability & Support function within CFF is securing planning and fulfilment in an end to end perspective by enabling the prerequisites for excellent quality in execution. ABOUT YOU You are passionate about providing service and support to managers, co-workers and organisation in order to improve business with focus on customer satisfaction. Being customer oriented you see the customer first and consider the impact on the customer when acting and propose solutions. You apply tactical and operational thinking when analysing business opportunities from a customer/market perspective. Naturally you share the IKEA vision, values and culture. For this role you have a university degree in Logistics, Economics, Business Administration or related or 1-2 years’ experience in the area of expertise. You bring excellent computer skills and high proficiency in Microsoft Office. You have proven analytical and numeric skills and ability to identify required actions and experience in problem solving and improving ways of working. You also bring with you retail/home furnishing/supply chain/customer service experience and interest. You have knowledge in following areas: - Excellent understanding of processes in the area of expertise; - Understanding of the customer needs, demands and expectations in the market Market & industry intelligence; - Good knowledge of customer order, range and replenishment administration systems; - Good understanding of the business plan process. As a person you have good collaborative mind-set in building relationships across the organisation with the ability to influence others within your own area of expertise by using good communication skills. You have high organisational skills, the ability to work in a structured way and you complete the work according to procedures and quality standards in timely manner. Your ability to respond to business and customer needs by providing effective solutions and end-to-end orientation within the area of expertise is strong.


The purpose of the job is to take responsibility for securing fulfilment on the market in an end-to-end perspective by enabling the prerequisites for excellent quality in execution: - Monitoring replenishment parameters for products and articles - Secure optimal replenishment to fulfilment units - Build-up of correct stock levels - Continuous improvement You will contribute to the day to day work and development of the fulfilment availability and support organisation within the market with a customer-centric and collaborative approach in focus. In this role you will provide a subject matter expertise and advice to business leaders within Fulfilment Availability and Support processes that will contribute to the development of business and people. You will also implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update. You will be: - Responsible for seamlessly enabling daily operations and an efficient distribution network in the market by securing an end to end planning and fulfilment process through monitoring replenishment parameters of new products (NEWS), running and discontinued articles, acting upon deviations and supporting the fulfilment units with coaching and education; - Responsible for securing optimal replenishment of fulfilment units through securing timely and efficient replenishment and creating optimised replenishment solutions to secure agreed goals on availability and keep lead time promise at lowest cost and to exceed customer expectations; -Responsible for forecast alignment by highlighting discrepancies between central and selling unit forecasts and secure that corrective actions are taken; - Contribute to the work of the Flow and Capacity Planning Team in analysing the potential for changing optimal replenishment solutions for high volume articles; - Responsible that fulfilment units build-up the needed stock prior to peak sales periods, supply constraint periods and sales activities and assessing further supply chain imbalances in order to ensure full availability to customers; - Responsible for developing local improvements in working methods, systems and tools and for implementing global routines, systems solutions and ways of working with all partners in the Supply Chain, Retail and Customer Fulfilment on the market, in close cooperation and co-creation with the Group Order and Forecast; - Team to secure continuous improvement; - Contribute with both knowledge and expertise to optimal operational and multichannel development and tendering activities as well as to all matrixes, global initiatives and competence networks; - Contribute to the country and store commercial team with planning and execution of global and country activities by providing availability information; - Responsible for considering the parameters connected to the Customer Fulfilment sustainability agenda in the market while defining optimal replenishment scenarios across all touchpoints. In this role you will report to the Replenishment Manager If you have job specific questions, please contact Fedor Puchkov at This role is located in Haarlem, The Netherlands.


We appreciate your application as soon as possible, but please no later than november 23. Some interviews may be conducted over SKYPE (if needed to reduce travel).  If you have any concerns or questions about the recruitment process please don't hesitate to contact Michiel van Dijl at