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Smaland Co-worker (Ballroom)

Etobicoke, Ontario Customer Relations Part Time

Job description

Two Positions Available
Must be Available to work Friday evenings, Saturday and Sunday.

Provide a positive experience for the customers and children who visit the IKEA ballroom/baby care room to strengthen IKEA’s position as the best home furnishing store

  • Ensure a positive shopping experience by greeting visitors, being visible and available at all times and managing first contact resolution
  • Advise all children of the Play area rules in the presence of their parents and ensure the parents are aware of our play area policies
  • Ensure a safe and fun environment for the children by following IKEA policies and procedures and informing managers of any concerns
  • Actively supervise the children during their stay in the play area ensuring a fun and safe experience and a desire to return
  • Maintain Basic Actions in the Play area focusing on cleanliness and safety and always operating at IKEA Commercial Review standards
  • Supervise children signed into the Ballroom, strictly following IKEA ballroom policies and procedures and IKEA’s safety and security guidelines
  • Register children into the ballroom based on current criteria
  • Interact with and monitor the playtime of the children
  • Maintain level of supplies in the ballroom area as required
  • Advise manager when supplies need to be ordered or equipment needs to be repaired
  • In conjunction with Housekeeping, ensure ballroom/baby care room criteria for cleanliness is maintained
  • Communicate to managers on issues/concerns/incidences with regard to safety and security of the children
  • Work in other customer service areas as scheduled
  • Develop your knowledge by attending training classes as required
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
  • Assume responsibility for other tasks and projects as they occur
  • Proactive and courteous customer approach
  • Good communication skills
  • First Aid/CPR certification (Level C)
  • Previous child care experience preferred
  • Interest in home furnishings
  • Ability to lift 50 lbs. (25 kg)
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

We are proud to offer a Total Rewards program that supports our co-workers in their everyday life and recognizes their contributions to meeting our valuable customers.
Here's a couple reasons why IKEA is a great place to work:
  • Competitive salaries and wages within the market
  • A great employee discount, with the option of purchasing product, in instalments interest free
  • Subsidized meal program
  • Free uniforms and subsidized safety shoe program
  • Generous RRSP match program and Deferred Profit sharing program
  • Benefits at no cost for eligible full-time and part-time co-workers
  • Opportunities to develop and grow in the organization
Do you think you would be a good fit? Apply today!