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Returns & Exchanges Co-worker

Etobicoke, Ontario Customer Relations Part Time

Job description

Four Positions Available
Must be available to work Friday evenings, Saturday and Sundays

To provide a positive customer service experience after the point of sale and support with the delivery of customer purchases to strengthen IKEA’s position as the best home furnishing store.

We always recruit based on our values, competence, diversity and potential. IKEA Etobicoke's (Gardiner/427) Customer Relations team is looking for dynamic individuals who share our values and passion for home furnishings

ASSIGNMENT Your tasks will include:
  • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
  • Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions
  • Work within the IKEA guidelines when resolving customers issues
  • Handle complaints and claims in a friendly and efficient way
  • Record and update information about after sales cases accurately onto the required systems
  • Safely handle and inspect merchandise that are being picked up by customers
  • Prepare deliveries for pickup as per agreements, ensuring order accuracy; prepare all products as per order details and place all delivery goods in the designated area
  • Effectively communicate with internal partners and external partners to ensure customer inquiries are resolved the IKEA way
  • Communicate customer comments about our Home Delivery service to management
  • Adhere to inventory control and safety and security procedures
  • Offer solutions to frequently asked questions
  • Create a positive experience for our customers and co-workers.
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
  • Assume responsibility for other tasks and projects as they occur.

YOUR PROFILE Your knowledge, skills and experience include:
  • Interest in home furnishings
  • Have the confidence and desire to resolve customer complaints
  • The ability to work independently and as a team member
  • Value different ways of working and learn from others
  • Ability to take initiative and ownership
  • Strong organizational skills, problem solving skills and computer aptitude.
  • Ability to strive in a fast paced environment
  • A proactive and courteous customer approach
  • Good communication skills
  • Willingness to share your knowledge and learning
  • The ability to lift 100 lbs. (50 kg) on a regular basis
  • The ability to work in a physically demanding environment
  • Open and flexible availability (daytime, evenings, weekends, and holidays)

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us

We are proud to offer a Total Rewards program that supports our co-workers in their everyday life and recognizes their contributions to meeting our valuable customers.
Here is a couple reasons why IKEA is a great place to work:

  • Competitive salaries and wages within the market

  • A great employee discount, with the option of purchasing product, in instalments interest free

  • Subsidized meal program,

  • Free uniforms and subsidized safety shoe program

  • Generous RRSP and match program and Deferred Profit sharing program

  • Benefits at no cost for eligible full-time and part-time co-workers

  • Opportunities to develop and grow in the organization.

If you think you would be a great fit, apply today!