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Team Support - Aftersales - FT 35+ hrs/wk

Edmonton, Alberta Customer Relations Full Time

Job description

WHAT YOU'LL NEED TO HAVE

Applicants need to have the motivation to learn, grow and take ownership of their future career path with IKEA. This position offers the opportunity to move into a leadership role in the organization, applying your competence across functions.

YOUR RESPONSIBILITIES

To provide a positive customer service experience in the Returns and Exchanges area to strengthen IKEA’s position as the best home furnishings store. YOUR ASSIGNMENT Your Tasks Will Include Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions Work within the IKEA guidelines when resolving customers issues Handle complaints and claims in a friendly and efficient way Record and update information about after sales cases accurately onto the required systems Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers Adhere to inventory control and safety and security procedures Offer solutions to frequently asked questions Create a positive experience for our customers and co-workers. Use available resources to educate yourself on product features, services and customer interaction skills. Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers. Assume responsibility for other tasks and projects as they occur YOUR PROFILE Your Knowledge, Skills And Experience Include Have the confidence and desire to resolve customer complaints The ability to work independently and as a team member Value different ways of working and learn from others Ability to take initiative and ownership Strong organizational skills, problem solving skills and computer aptitude. Ability to strive in a fast paced environment A proactive and courteous customer approach Good communication skills Willingness to share your knowledge and learning Ability to lift 50 lbs. (25 kg) Ability to work in a fast paced, physically demanding environment Open and flexible availability (weekdays, evenings, weekends, and holidays); evening and weekend availability required All potential candidates will be required to complete a back check GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. We would like to highlight some of the reasons people stay with IKEA. Hint: Traveling first class isn’t one of them. We hire straightforward, down-to-earth people. IKEA coworkers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is "because of the people". Egos parked at the door We're all co-workers. We're not big on fancy titles, corner offices or private jets, and we leave our egos at the door. Why? Because it means you get to work as a team member, have fun and get on with the job.

TOGETHER AS A TEAM