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Exchanges & Returns Co-worker- 20 to 34 hrs/wk

Edmonton, Alberta Customer Relations Part Time

Job description

WHO YOU ARE

YOUR PROFILE Your knowledge, skills and experience include: • Have the confidence and desire to resolve customer complaints • The ability to work independently and as a team member • Value different ways of working and learn from others • Ability to take initiative and ownership • Strong organizational skills, problem solving skills and computer aptitude. • Ability to strive in a fast paced environment • A proactive and courteous customer approach • Good communication skills • Willingness to share your knowledge and learning • Ability to lift 50 lbs. (25 kg) • Ability to work in a fast paced, physically demanding environment • Open and flexible availability (weekdays, evenings, weekends, and holidays); evening and weekend availability required • All potential candidates will be required to complete a back check GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. We would like to highlight some of the reasons people stay with IKEA. Hint: Traveling first class isn’t one of them. We hire straightforward, down-to-earth people. IKEA coworkers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is "because of the people".

WHAT YOU'LL BE DOING DAY TO DAY

TOGETHER AS A TEAM

ABOUT THE JOB • To provide a positive customer service experience in the Returns and Exchanges area to strengthen IKEA’s position as the best home furnishings store. YOUR ASSIGNMENT Your tasks will include: • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions • Work within the IKEA guidelines when resolving customers issues • Handle complaints and claims in a friendly and efficient way • Record and update information about after sales cases accurately onto the required systems • Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers • Adhere to inventory control and safety and security procedures • Offer solutions to frequently asked questions • Create a positive experience for our customers and co-workers. • Use available resources to educate yourself on product features, services and customer interaction skills. • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers. • Assume responsibility for other tasks and projects as they occur YOUR PROFILE Your knowledge, skills and experience include: • Have the confidence and desire to resolve customer complaints • The ability to work independently and as a team member • Value different ways of working and learn from others • Ability to take initiative and ownership • Strong organizational skills, problem solving skills and computer aptitude. • Ability to strive in a fast paced environment • A proactive and courteous customer approach • Good communication skills • Willingness to share your knowledge and learning • Ability to lift 50 lbs. (25 kg) • Ability to work in a fast paced, physically demanding environment • Open and flexible availability (weekdays, evenings, weekends, and holidays); evening and weekend availability required • All potential candidates will be required to complete a back check GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. We would like to highlight some of the reasons people stay with IKEA. Hint: Traveling first class isn’t one of them. We hire straightforward, down-to-earth people. IKEA coworkers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is "because of the people".