Skip to main content
0 Saved Jobs

No jobs have been saved yet.

New search

Search jobs

Exchanges & Returns Co-worker- 12 to 20 hrs/wk

Edmonton, Alberta Customer Relations Part Time

Job description


• Have the confidence and desire to resolve customer complaints • The ability to work independently and as a team member • Value different ways of working and learn from others • Ability to take initiative and ownership • Strong organizational skills, problem solving skills and computer aptitude. • Ability to strive in a fast paced environment • A proactive and courteous customer approach • Good communication skills • Willingness to share your knowledge and learning • The ability to work in a physically demanding environment • The ability to lift 100 lbs. (50 kg) on a regular basis • Interest in home furnishings • Open and flexible availability (daytime, evenings, weekends, and holidays)


• Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions • Work within the IKEA guidelines when resolving customers issues • Handle complaints and claims in a friendly and efficient way • Record and update information about after sales cases accurately onto the required systems • Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers • Effectively communicate with internal partners and external partners to ensure customer inquiries are resolved the IKEA way • Adhere to inventory control and safety and security procedures • Offer solutions to frequently asked questions • Create a positive experience for our customers and co-workers. • Use available resources to educate yourself on product features, services and customer interaction skills. • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers • Assume responsibility for other tasks


IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.