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Return Assistant | IKEA | Dubai II, UAE

Dubai Customer Relations Full Time

Job description

Job Requisition ID: 36441

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA


We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About you

You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.

What’s more, we believe that you have the following knowledge, capabilities and motivation: 

  • Live and share the IKEA values every day 
  • High School Graduate 
  • 2-4 years experience in Furniture Assembler and Sales processes and working methods.
  • Ability to prioritise and organise personal work tasks in order to make the most efficient use of time available. 
  • This is very physical job and requires that you can lift heavy loads on a daily and weekly basis so a strong physique is required.
  • Good knowledge in MS Excel & Microsoft Navision
  • Goods handing and safety
  • Customer Focus
  • Ability to work as part of a team and interact effectively with others
  • Thoroughness & Attention to Detail
  • Excellent written and verbal English Communication skills

About the position

You are responsible to secure a positive shopping experience for our Customers through effectively managing and developing the Recovery process by preventing merchandise from damage and generating revenue from products that would go to recycling.

Key Specific Accountabilities:


  • Input data to maintain core systems and to ensure accurate and timely processing
  • Maximise the financial recovery by repackaging and moving goods back to stock or assemble, price and sell goods in the AS IS shop.


  • Assist customers with advice on any discounts on damaged or returned goods in order to maximise sales and offer the highest level of customer service.


  • Make sure the products in AS-IS area have the price tag which reflect the new price.
  • Clean and tidy up the Recovery Area to maintain IKEA Standards. 
  • To control the risk of fraud in Exchange & Returns by securing that the 4-eye principle is implemented in the interface between Exchange & Returns and Recovery. 
  • Cost conscious and know that everything has a price tag.
  • Reassemble any damaged goods using carpentry skills in order to resell and maximise potential sales. 
  • Using creative ideas in order to reassemble or resell returned or damaged goods.

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now