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Regional Operations Specialist - FM & HSE | IKEA | Service Office, Dubai

Dubai - Explore location Property & Facility Management Full Time

Job description

Company description

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA


We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Job description

About You

You are ready a for bigger scope of responsibility and are driven to exceed goals. You are you curious to challenge existing ways of working and able to develop new knowledge, skills & behaviors. You enjoy working in a fast-paced and future-oriented environment. 

What's more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • Graduate
  • 5 years of similar experience in similar role in facilities management, ideally from Retail industry
  • Strong analytical skills
  • MS Excel and computer Skills – Advanced level
  • Arabic/English speaker preferred
  • Strong Planning and Analytical Skills
  • Effective Communication
  • Interpersonal Skills
  • Time management and problem solving skills
  • Flexible to work on rotational shifts, weekends and/or public holiday

About the Role

You will support the Regional Operations Team in the Service Office and Stores to ensure all Operations Projects and Processes are implemented as per the agreed standards and criteria. You will measure, track and work to improve the business Operations by providing accurate and up to date KPI’s, and to agree on benchmarks and action plans. You will work together with all stake holders to build competency.

Key Specific Accountabilities:

I-Way Audits

  • Conduct I-Way audits on 3rd party partners to ensure compliance with agreed business standards
  • Agree a road map with the 3rd party partners to ensure long term compliance
  • Ensure education of all store teams on the I-Way process


  • Support the Stores on energy management, recycling, development of the Circular initiative and all sustainability initiatives
  • Work together with the stores to optimize recycling and reduce waste to the landfill
  • Support the business in developing tools to monitor, track and measure all sustainability initiatives

SOPs and Audits

  • Review Operations Functions concerning Standard Operating procedures and Internal Service protocols
  • Conduct periodic audits for store Security, Health and Safety and Waste Management and support property audits
  • Recommend action plans based on the outcome of the audit exercise. Share lesson learned to all stores to prevent the same mistakes and share best practices


  • Develop KPI’s for Operations, Store and Service Office functions
  • Automate KPI’s for ease of reading and to be able to locate historical data efficiently
  • Standardise and produce the regional KPI’s for all stores
  • Compare stores and benchmark each other to improve KPI’s Ensure that best practices are shared between all stores
  • Consolidate data and reduce duplication whilst improving accuracy of reporting
  • Monthly compilation of Health and Safety, and Security dashboards   

Store Productivity measurements

  • Agree on action plans with the stores to improve focus areas
  • Follow up on action plans and highlight underperforming areas whilst understanding why these areas have under performed

Customer Experience

  • Work with the Service Office and store team to help improve customer experience in all stores by automating, standardizing and ensuring compliance of processes relating to SISAN, H&S, Security and Waste Management


Keep control over the P&L costs and to constantly look at each line on the P&L specific to the Operations department and to find better and more economical ways of working while enhancing the customer experience


A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now