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In-Store Digital Specialist | IKEA | Service Office | Jebel Ali, Dubai

Dubai - Explore location Marketing & Communication Full Time

Job description

Company description

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


Job description

About You

You have the willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer. You lead and act the IKEA culture and values. You are inspired by working together in fast paced and complex environments. You are energized by achieving success and results through people.

What's more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day

  • Bachelor Degree in Computer Science, or Technology

  • Minimum 3 to 6 years experience in Digital, online, ecommerce experience

  • Experience in leading digital solutions implementation

  • Genuine passion for digitization and multi-channel retail and have a good understanding of industry trends

  • Good experience of Web technologies like HTML/JS/CSS/NodeJS/PHP and also Cloud DevOps environments provided by AWS, Azure and Google Cloud

  • Knowledge of UX/UI and usability to improve the customer experience

  • Experience in REST API, Desktop/Mobile/Kiosk Operating systems, Mobile App stores and various Content management systems including Magento

  • Excellent planning skills to create and own the digital store experience roadmap

  • Good Knowledge about Payment gateways, Mobile app SDK, Checkout systems, Single Sign On integrations   

  • Creative and analytical mind set, with a data driven and result driven approach

  • Strong relationship and networking skills

  • Process and organizational thinking

  • Experience in stakeholder and change management

  • Good written & spoken English

  • Team Player & Customer Focus

About the Role

You coordinate, contribute and support implementing digital solutions in-store/digital channels by evaluation of customer pain points, train co-workers on various digital solutions in-store, in order to assist customers in their shopping journey. Contribute to in-store digital roadmap aligned with IKEA Digital roadmap.

Key Specific Accountabilities:

  • Identify new solutions within the customer journey to develop a digital experience in all Customer Meeting Points/ Stores.

  • Create a roadmap for the digital solutions for CMPs aligned with the project owner and other stakeholders

  • Lead the development and implementation of identified solutions by working together with stakeholders and vendors

  • Test, analyse and document the performance of new solutions, KPIs measure, to evaluate the added value and potential for replication in other stores/markets

  • Maintain accurate and clear documentation of digital solutions with technical details, customer journeys and user manuals, to be able to maintain and easily rollout to different stores

  • Internal and external stakeholder coordination to ensure smooth operations

  • Measure and monitor the solutions developed, regularly reviewing operational metrics to validate the effectiveness of the product in meeting customer needs, also taking corrective actions if necessary

  • Knowledge of the modern platforms and tools, using the correct product where appropriate,

  • Ensure an efficient software methodology is in place, aligned to agile/ lean principles, learning and iterating frequently, highly collaborative and regularly improved.

  • Responsible for tracking/maintaining all digital assets and associated vendors, service & support contracts, budget tracking and invoices processing/ payment processing

  • Create Capex, SRF and review agreements/contracts as per the AFG policy, in coordination with Group Procurement, Legal and IKEA compliance team, as part of the vendor onboarding/ engagement process.

  • Train in-store coworkers on digital solution usage, processes and maintenance

  • Actively contribute to the development of processes, Ways of Working, tools and methods used in IKEA Agile

  • Follow-up key digital delivery performance indicators that are aligned with the overall business performance indicators/ KPI of IKEA


Qualification

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now