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General Manager | IKEA | Service Office, Dubai

Dubai Leadership & Management Full Time

Job description

Company description

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


Job description

About You

You are passionate about the behaviours of the many people and the trends that influences them. You are motivated to drive business growth by creating a unique image for IKEA in the many peoples mind. You appreciate the mix of strategic thinking and turning marketing trends into practice. You are motivated to work agile and being open to the change. You are placing the customer at the centre of everything we do and have a passion to develop people and talents. You are actively curious about home furnishings and people’s life at home, and can identify with the IKEA product range.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • Experience of working in a commercial role in an organization, including previous senior management experience. IKEA experience preferred

  • Knowledge of how to drive extraordinary growth, profitability and increase customer recruitment, conversion, participation and lifetime value

  • Knowledge of IKEA’s digital strategy and transformation and how to be an ambassador for digital retailing

  • Knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on KPIs across all channels

  • Knowledge of how to secure growth, low cost and sustainable profitability in accordance with our overall purpose, retail direction and our financial strategy

  • Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique

  • Knowledge of the local market and competition in order to support innovative methods of meeting and/or exceeding business priorities

  • Ability to communicate confidently and clearly in English

  • Ability to lead and develop people with proven record of successful leadership in a people intensive organization

  • Skilled in interpersonal communications, problem-solving, and organizational skills with a highly developed service focus
  • Ability to be an active member in the country management team contributing business insight and functional expertise in order to secure the overall performance of the country

About the Role

You are responsible to drive extraordinary growth and brand positioning, maximize sales and encourage an excellent shopping experience across all channels across several IKEA Markets within a designated area. You strengthen the competitive position of IKEA and lead and develop Market Managers across several IKEA markets to achieve IKEA goals and standards, delivering an efficient and profitable operation in line with the IKEA Concept to secure IKEA as the best home furnishings company. You drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.

Key Specific Accountabilities:

  • Connect the IKEA offer with our knowledge of people’s life at home and use all the dimensions of the IKEA Concept to make the IKEA Brand unique and special in the meeting with the customer.

  • Secure a seamless and positive customer experience through all channels across several IKEA Markets within an Area by ensuring that the organization is always striving to fulfil the IKEA customer motivators.

  • Inspire the organization to have and show our passion for retailing so that every day and in a simple way we are close to our products, customers and co-workers.

  • Lead the business in a lean and simple way by using the foundation of the IKEA concept, best practices, the Country Service Office, and global functions and services to maximize efficiency and effectiveness of the total Ingka ecosystem.

  • Share entrepreneurial ideas and express opportunities for improvement on current ways of working while at the same time challenging the organization to improve and identifying and develop new business opportunities and commercial potentials.

  • Ensure an optimal and efficient logistics fulfilment that shortens the lead time and cost to serve to our customers.

  • Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution.

  • Live the IKEA values and nurture a strong and thriving IKEA culture that inspires people to extraordinary achievements.

  • Identify and develop the many talents within the organization to secure succession planning.

  • Ensures that all units work ethically and in compliance with internal and external laws including legislation relating to risk, health and safety.

  • Develop, lead and deliver growth, low cost and sustainable profitability in accordance with our overall purpose, retail direction and our financial strategy across several IKEA Market within an Area to maximize the growth and potential of the Market P&L and Country P&L.

  • Be an active member in the country management team contributing with business insight and functional expertise in order to secure the overall performance of the country

  • Actively engage with, and share the responsibility in, the delivery of the INGKA sustainability strategy to enable the ongoing transformation and growth of the IKEA business.

  • Secure growth, low cost and sustainable profitability in accordance with our overall purpose, retail direction and our financial strategy.

  • Ensure high quality execution of all People processes securing performing, competent and engaged co-workers.

  • Embrace the digital transformation in the market and be a digital ambassador in the function.

  • Secure interdependence and cooperation with all relevant functions and stakeholders, to secure integration and common focus.

  • Represent the Retail country as a spokesperson and external representative for all Ingka entities within the designated area of responsibility.


Qualification

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now