• Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area • Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience • Understands and recognizes coworker contribution through customer feedback surveys and team recognition • Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions • Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed • Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently • Secures accurate money handling and oversees money handling security routines
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!