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Solution Owner – Business Information | Core Business Franchise

Delft, South Holland Business Development Full Time

Job description

Company description

Inter IKEA Systems (Core Business Franchise) owns the IKEA Concept and is the worldwide IKEA franchisor. We are specifically responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.

How do we do this? By enabling people across the IKEA value chain, and creating unique content to develop the IKEA business. Here are some examples of our different assignments. 

  • We develop solutions that will ensure a unique and successful meeting with IKEA customers.
  • We lead the work around when and how IKEA expands in the world, enabling one common way of working with high impact at a low cost.
  • We create the preconditions to strengthen the IKEA Culture and develop the right competence to meet customer and business needs.

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.

Read more about us at:

Job description

IKEA is on an exciting growth journey becoming more accessible to the many people. We are investing heavily to develop and digitalise IKEA into the future. Business Solutions Areas across Inter IKEA Systems will support this journey by delivering expertise in business development while safeguarding running business. This way we empower our co-workers, customers and suppliers with the right solutions to optimise the customer experience and contribute to a growing IKEA.

Business Solution Area “Finance & Business Performance” ensures that our processes related to finance, business planning, portfolio management and business performance are supported by information technology today and in the future. The Business Solution Area ensures that the IKEA Finance & Business Performance solutions fit in the overall digital landscape in the business, in line with guiding frameworks (e.g. security, enterprise architecture, information management), and supported by solid IT operations and ways of working.

Digital business solutions are a strategic challenge that brings value by enabling how the IKEA people learn, do and interact. It is a foundation to support our ambitious business agenda across the units. You could be an important part of securing that IKEA people are ready to meet the future.

We are looking for a Solution Owner to join us in the Finance & Business Performance solution area, being responsible for solutions in the area of Business Information. Part of the Business Information landscape is a recently renewed Reporting & Analytics platform, with a self-service BI ecosystem for everyone in IKEA.

As a Solution Owner you are responsible to ensure that the users of the solution have a relevant, user friendly and reliable solution that helps them achieve their business objectives. This means that you will – for one or more solutions related to Business Information - have an end-to-end solution accountability where you will work with business development, lifecycle management and operations for the assigned solutions.

You establish a continuous improvement plan for your solution(s) and manage the implementation via change request and release management. In these plans you manage budget for the assigned solution(s), provide budget input to the Solution Area and work with forecast and follow-up. As required you will take part and contribute in projects together with your business partners. A strong cooperation with internal stakeholders and external IT vendors, including software providers, is needed and in this you also represent the users, managing expectations and relationships with the business.

You take a direct responsibility for the business support connected to your solutions including access handling, user education, troubleshooting, operation of solutions and service level fulfilment.


The Solution owner, together with the Business Solution Area Finance & Business Performance team, strongly contributes to make IKEA a great place to work. If you strongly recognise yourself in the text here below, that person could be you!

As a solution owner you have a deep understanding of the business objectives in the field of Finance & Business performance, and how they can be enabled by technology. Your good understanding of the opportunities, and limitations, of technology and business process design helps you to translate complex user requirements into workable BI solutions (user interface and back-end). You work with technology as a business tool and translate requirements into solutions, balancing user experience, business needs and IT constraints.

With your excellent interpersonal skills you are able to listen to find the exact need, make complex situations simple and understood. By coaching and facilitating you will make sure the users will embrace the solutions.

More Information

The position is for 40 hours per week and is based in Delft (The Netherlands).

Please send your application – CV and motivation – in English. We really want to get to know you, so make sure you tell us why you want to work for this assignment and why you would be a good fit for this role. We are looking forward to receiving your application before Monday 30th September 2019.