Ability to worl independently and reliably on agreed working methods.
Good communication, negotiation and influencing skills.
Ability to find solutions to customer and operational issues.
Good attention to detail by being attentative, persistent, structured and accurate.
Very perceptive with the ability to implement solutions quickly.
WHAT YOU'LL BE DOING DAY TO DAY
Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Create the emotional conditions for a positive meeting with visitors and customers.
Implement the "ways to shop" in your unit.
Provide a family-friendly environment that converts more visitors to happy customers.
Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those.
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
ABOUT THIS WORK AREA
To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:
• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit.
This shall happen by working in partnership with all business functions to contribute to commercial growth.