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Customer Fullfillment Coworker - (20-34 hrs contract) - Coquitlam

Coquitlam, British Columbia Customer Relations Part Time

Job description

WHO YOU ARE

• Proactive and courteous customer approach • Good communication skills • Willingness to share your knowledge and learning • Problem-solving skills • Interest in home furnishings • Computer aptitude • Ability to lift 50 lbs. (25 kg)

YOUR RESPONSIBILITIES

• Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution. • Identify customer concerns prior to processing transactions, minimizing wait times by accurately entering complete information according to the Return Policy. • Thank the customer, offer a friendly closing and invite them back. • Efficiently identify and label all returned products and place them in the confirmation room in a timely manner. • Maintain Basic Actions in the Returns area focusing on clean and organized and always operating at IKEA Commercial Review standards. • Ensure that returns/exchanges are done accurately and in a timely manner • Adhere to inventory control procedures • Follow all IKEA cashier balancing policies and procedures • Fill spare parts requests • Assemble furniture when required to determine quality/usage issues • Communicate the IKEA returns policy to other co-workers and customers • Resolve and follow-up on customer issues that extend beyond the immediate transactions • Communicate to managers, customer issues/concerns about our Returns policy • Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers • Assume responsibility for other tasks and projects as they occur